About the role
Job Description Summary
Associate Director, Capabilities & Operations#LI-Hybrid
Location: Hyderabad
About the Role:
The BSI Associate Director, Capabilities & Operations is responsible for driving operational excellence and capability enablement within the BSI IV&A organization, ensuring high-quality, predictable, and scalable delivery of IV&A BSI services across International, Regional, and Country teams. Enable teams to deliver impact by strengthening tools, processes, data infrastructure, governance & resource allocation decisions within BSI organization.
The role acts as the execution and capability engine of Access Excellence, translating strategy, roadmaps, and governance into effective day-to-day operations, standardized ways of working, and sustainable capability development across IV&A organization.
Job Description
Major Accountabilities
Operational Excellence & Service Delivery:
Lead day-to-day operations of Access Excellence and BSI operational services.
Lead operational planning cycles e.g. annual budget analytics, resource allocation & prioritization
Support standardization of core access BSI deliverables based on feedback from key x-functional stakeholders
Drive efficiency and simplification initiatives in BSI, including collaboration with BSI CLS teams
Ensure optimal allocation of FTEs within BSI teams and lead analytics to support the same based on portfolio / external environment changes
Ensure timely, high-quality delivery aligned with SOPs and governance standards.
Monitor service performance, KPIs, and delivery health, driving corrective actions.
Capability Building & Enablement:
Support design and implementation of capability frameworks, training programs, onboarding, and upskilling initiatives across access functions in International, Regions & Countries
Ensure capabilities evolve in line with IV&A roadmap priorities and access complexity.
Support identification of skill gaps and support targeted learning programs e.g. Value storytelling, building analytics capabilities, payer engagement & price negotiation etc
Build best practice repositories and playbooks
Support access excellence organization on deployment with E&E teams in countries
Process Excellence & Standardization:
Own and continuously improve intake, prioritization, and delivery tracking processes.
Drive process simplification, automation, and standardization across BSI.
IV&A Roadmap & Governance Execution:
Translate IV&A and Access Excellence roadmaps into operational plans and deliverables.
Support governance forums, book of work tracking, and budget/resource planning.
Lead PMO for IV&A roadmap in close collaboration with BSI project managers for workstream
Lead tracking and reporting of IV&A roadmap workstreams, budgets, impacts with a standardized KPI framework
People Leadership & Team Development:
Lead and develop operations and capability leads through coaching and performance management.
Build managerial capability, succession plans, and an enterprise-first culture.
Continuous Improvement & Transformation:
Drive continuous improvement initiatives using data, analytics, and automation.
Contribute to the evolution of the BSI operating model for scalability and resilience.
Requirements:
Post-graduate degree (Masters or PhD) in relevant discipline (including health economics, epidemiology, health services research, public health, or business management)
8–12 years experience in Market Access, Operations, Analytics, or Capability roles.
Demonstrated experience driving operational excellence, transformation, capability building and process improvement.
Experience in dashboards, KPIs, Performance management systems
Proven people-management experience in global, matrixed organizations.
Demonstrated experience supporting early pipeline and/or BD&L decisions.
Experience working in global, matrixed organizations.
Proven leadership (people management and project management)
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive workplace and diverse teams that reflect the patients and communities we serve.
Skills Desired
Aplyr's read
Novartis is a Swiss-based global healthcare leader, known for its focus on innovative medicines and commitment to addressing patient needs through diverse roles.
What's promising
- •Novartis invests heavily in research and development, driving innovation in pharmaceuticals.
- •The company offers a wide range of global career opportunities across various fields.
- •Strong focus on cutting-edge therapies, including gene therapy and AI-driven solutions.
What to watch
- •Regulatory challenges can impact the speed of drug approval and market entry.
- •High competition in the pharmaceutical industry requires constant innovation to maintain market position.
- •Complex organizational structure may slow decision-making processes.
Why Novartis
- •Novartis has a robust pipeline of innovative medicines, setting it apart in the healthcare sector.
- •The company emphasizes a diverse and inclusive workplace culture across its global operations.
- •Novartis is a leader in digital transformation within pharmaceuticals, integrating AI and data science.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Novartis
Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide. It focuses on innovative medicines, generics, and eye care.
