About the role

Building Name: UVMMC - 40 IDX Drive

Location Address: 40 IDX Drive, South Burlington Vermont

Regular

Department: Call Center

Part Time

Standard Hours: 20

Biweekly Scheduled Hours:

Shift: Day/Eve

Primary Shift: 7:00 AM - 3:00 PM

Weekend Needs: Every

Salary Range: Min $21.84 Mid $26.82 Max $31.79

Recruiter: Jaclyn Kimak

*This role is on-site in South Burlington and not a remote position. This position is scheduled for 20 hours/week, shifts begin at 7:00am. Saturday and Sunday are required.*

Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers’ needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting.

Education:

Associate Degree or equivalent education.

Experience:

Demonstrated customer service in a medical, fast-paced retail, or other business environment.

This is a bargaining union position.

Aplyr's read

UVM Medical Center is a leading healthcare provider and teaching hospital focused on community health and medical education within the University of Vermont Health Network.
Synthesized from recent postings & public sources

What's promising

•Strong affiliation with the University of Vermont enhances educational and research opportunities.
•Comprehensive healthcare services cater to diverse patient needs across the region.
•Commitment to community health improvement through innovative programs and services.

What to watch

•Limited public information about employee satisfaction and workplace culture.
•Potential challenges in balancing educational commitments with patient care demands.
•Navigating the complexities of a large health network may impact decision-making speed.

Why UVM Medical Center

•Integration with a university provides robust training and development for medical professionals.
•Focus on community health initiatives sets it apart from other regional hospitals.
•Diverse role offerings reflect a wide range of medical and support services.

Aplyr’s read is generated by AI from public sources. Was it useful?

About UVM Medical Center

UVM Medical Center

uvmhealth.org

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The University of Vermont Medical Center is a comprehensive healthcare provider and teaching hospital that is part of the University of Vermont Health Network. It offers a range of medical services and is dedicated to improving the health of the communities it serves.