About the role

Aplyr's Quick Take

This role is primarily about managing new patient appointment requests in a busy call center. You'll be the first point of contact for patients needing to schedule appointments and will handle various administrative tasks related to patient transitions and confirmations. This is an individual contributor role focused on customer service.

Good fit

Ideal candidates are those with previous customer service experience, preferably in a medical setting, and can handle multiple tasks in a fast-paced environment. A background in healthcare or familiarity with appointment scheduling systems would be beneficial.

Worth noting

The position offers a Monday to Friday schedule, which is a plus for work-life balance. However, the pay range is relatively low for the responsibilities involved, and the job may involve dealing with difficult customers.

Employment Type:

Full time

Shift:

Day Shift

Description:

Call Center Representative – Rensselaer, NY - Full time

If you are looking for a position as Registration Associate in the New Patient Coordination role, in a busy Call Center in Rensselaer, full-time, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 295 Valley View Blvd Rensselaer, NY.

Position Highlights:

Quality of Life: Where career opportunities and quality of life converge
Advancement: Strong orientation program, generous tuition allowance and career development
Work/Life: Monday – Friday Office Hours

What you will do:

The New Call Center Representative is dedicated resource to support new patient appointment access.

Process new patient appointment requests for Primary Care Practices (IM/FM)
Point of contact for post-hospital/ED discharge appointment requests for patients with no PCP
Manage internal patients’ transitions resulting from PCP departure from practice
Facilitate internal transfer for patients who are “aging out” from our Pediatric division
Appointment confirmation calls
EPIC scheduling work queues & waitlist
Good Faith Estimates
Medical Record Requests
New patient appointment conformation calls

What you will need:

Strong leadership skills required
Associate’s degree preferred, High School Diploma/Equivalent Required
Demonstrated proficiency with Microsoft Office product and other computer applications
Demonstrated experience with delivering successful customer service
Demonstrated experience with handling multiple priorities in a deadline driven environment.
Managing difficult customers respectfully and without confrontation
Previous medical office experience preferred
Ability to lift 25 lbs.

Pay Range: $17.50 - $21.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Aplyr's read

Trinity Health is a leading Catholic healthcare system offering diverse roles in patient care, administration, and technical support across numerous U.S. locations.
Synthesized from recent postings & public sources

What's promising

•Trinity Health provides a wide range of healthcare services across multiple states, enhancing career opportunities.
•The organization offers roles with substantial sign-on bonuses, such as $15,000 for certain positions.
•Trinity Health's Catholic mission emphasizes compassionate care, appealing to those aligned with its values.

What to watch

•Limited public information about career advancement opportunities within the organization.
•The healthcare industry faces regulatory challenges that may affect operational stability.
•Working night shifts and demanding roles may impact work-life balance for employees.

Why Trinity Health

•Trinity Health is one of the largest Catholic healthcare systems in the U.S., offering a unique faith-based work environment.
•The organization spans multiple states, providing diverse geographical work opportunities.
•Strong emphasis on community service and compassionate care differentiates Trinity Health from secular healthcare providers.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Trinity Health

Trinity Health

trinity-health.org

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Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the United States, providing a range of health services across various states.