About the role

Aplyr's Quick Take

This role is about providing customer service and sales support for spare parts, mainly in the HVAC sector. You'll be managing inventory, responding to dealer inquiries, and coordinating with suppliers to ensure timely delivery. It's primarily an individual contributor role focused on customer interaction and inventory management.

Good fit

Ideal candidates have 2-5 years in customer service or sales support, preferably in the HVAC or technical products space. Strong communication skills and a proactive approach to problem-solving will help you thrive here.

Worth noting

The role emphasizes both customer service and technical knowledge, which may appeal to those with a background in engineering or logistics. The requirement for proficiency in inventory management systems could be a hurdle for some applicants.

About the Role

Carrier is seeking a Parts Sales Specialist to support our growing aftermarket business by providing excellent customer service, parts sales support, and inventory coordination. This role will work closely with domestic and overseas dealers, suppliers, and internal teams to ensure timely delivery of spare parts and exceptional customer satisfaction.

Key Responsibilities

Provide professional customer service and sales support for spare parts to domestic and overseas dealers
Respond to customer inquiries and provide accurate parts information, quotations, and order status updates
Manage and maintain spare parts inventory, including stock monitoring, inventory control, and cycle counts
Analyze inventory movement and identify slow-moving or obsolete items
Provide technical support and product guidance related to air conditioner spare parts
Coordinate with suppliers on purchase orders, delivery schedules, and shipment status
Follow up on parts availability and ensure timely delivery to customers
Prepare reports and maintain accurate records of sales transactions, inventory, and customer requests
Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction

Qualifications

Bachelor's Degree in Business Administration, Engineering, Logistics, Supply Chain, or related field
2–5 years of experience in customer service, sales support, parts administration, inventory management, or related functions
Experience in HVAC, air conditioning, spare parts, or technical products is preferred
Strong communication and customer service skills
Good coordination and problem-solving abilities
Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
Knowledge of inventory management systems or ERP/SAP is an advantage
Good command of English communication

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Skills & Tags

sales

Aplyr's read

Carrier is a global leader in HVAC and refrigeration, attracting professionals in engineering, environmental health, and safety, with a focus on innovation and sustainability.
Synthesized from recent postings & public sources

What's promising

•Carrier's strong global presence ensures diverse career opportunities across multiple regions.
•The company invests in technological innovation, enhancing its product offerings and market competitiveness.
•Carrier's commitment to sustainability aligns with growing environmental concerns and industry trends.

What to watch

•The HVAC industry faces cyclical demand, impacting job stability during economic downturns.
•Carrier's large organizational structure may slow decision-making processes.
•Intense competition in the HVAC sector could pressure profit margins and growth.

Why Carrier

•Carrier pioneered modern air conditioning, establishing a legacy of innovation.
•The company offers comprehensive solutions, integrating HVAC, refrigeration, and fire and security systems.
•Carrier's focus on sustainability is evident in its energy-efficient product lines and corporate practices.

Aplyr’s read is generated by AI from public sources. Was it useful?