Principal Revenue Strategy & Operations Manager

Confirmed live in the last 24 hours

Bloomreach

Compensation

$3,000 pa

United Kingdom

Remote

Posted March 23, 2026

Job Description

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role

The Principal Revenue Strategy and Operations Manager is responsible for optimizing and scaling the end-to-end revenue and customer lifecycle across the EMEA region—and potentially APAC. This role partners closely with Sales, Marketing, Customer Success, Finance, and Product to drive operational excellence, improve forecasting accuracy, increase retention and expansion, and ensure a seamless customer experience from lead to renewal.

Key Responsibilities

Strategic Planning & Insights

Analyze complex information—both quantitative and qualitative—to guide our Go-To-Market (GTM) strategy and exceed revenue targets.
Support the design and execution of sales processes, territory models, and capacity planning.
Partner with Sales leadership on quota setting, compensation plan design, and performance management
Define and optimize onboarding, adoption, renewal, and expansion workflows
Partner with CS leadership to improve retention, NRR, churn reduction, and time-to-value
Support the design and roll-out of playbooks for customer engagement, renewals, and risk management
Ensure a consistent, high-quality customer experience across the lifecycle

Leadership & Cross-Functional Collaboration

Manage and develop a team of revenue and customer operations professionals
Act as a strategic partner to Sales, Marketing, CS, Finance, and Product leadership
Lead change management for new processes, tools, and operating models
Drive alignment across GTM teams to support company growth goals

Process Improvement & Operational Excellence

Evaluate and continuously improve existing GTM processes, systems, and organizational structures through standardization, documentation, and automation.
Design and implement operating cadences that promote compliance, efficiency, and consistency across the GTM team (e.g., pipeline hygiene, account ownership protocols, and account planning).
Proactively identify and deploy best practices to increa

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