About the role
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike—with a vision to help all businesses ‘go beyond’.
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
About the role
We’re looking for a GTM Operations Manager to join the GTM Strategy & Programs team and help shape how we deliver value to customers at scale. This role is focused on sustainable revenue optimisation, with a primary emphasis on revenue retention and customer success, and broader scope across expansion and new business go-to-market initiatives. You’ll work at the intersection of GTM strategy, revenue operations, and technology, taking ideas from concept through to execution. You’ll identify where our customer and revenue motions can work better, design data-backed solutions, and build the operational systems required to launch and scale them. While Customer Success is your core lens, your remit spans the full GTM lifecycle.
This is not a traditional operations role. You’ll operate with a GTM Engineer mindset - combining systems thinking, automation, AI, and experimentation to turn strategy into scalable execution - while also helping elevate GTM capabilities across teams through coaching and best-practice sharing. If you enjoy diagnosing complex problems, building modern GTM systems, and driving measurable business impact, this role offers meaningful ownership and influence.
Who you’ll be working with and reporting to
You’ll report to the Director of GTM Strategy & Programs, and the role sits within the Revenue Operations function at Pleo. You’ll be working closely with teams in Revenue Operations, Customer Success, Commercial Product and Data. You’ll act as a GTM operator and strategic partner, connecting teams, systems, and insights across the customer lifecycle.
What you’ll be doing
Diagnose & design
- Identify root-cause friction points and inefficiencies across the customer journey using data, customer insight, and commercial context
- Originate and shape GTM initiatives that improve customer experience, retention, expansion, and revenue efficiency
- Build clear, data-backed business cases to influence prioritisation and decision-making
Build & experiment
- Design and run GTM experiments across processes, tooling, operating models, and AI-driven approaches
- Define, track, and analyse key GTM and Customer Success metrics (e.g. retention, expansion, health scores, time-to-value)
- Build dashboards and reporting that turn complex data into actionable insights
Scale, enable & lead
- Design and implement scalable operating models for GTM success, primarily in Customer Success with broader GTM scope
- Evolve the GTM technology stack with Commercial IT, including automation and orchestration layers
- Leverage AI and automation to improve consistency, responsiveness, and scalability across customer-facing workflows
- D
Aplyr's read
Pleo revolutionizes business expense management with innovative financial technology, attracting tech-savvy professionals eager to streamline financial processes in dynamic environments.
What's promising
- •Pleo offers a cutting-edge platform for expense management, appealing to tech enthusiasts.
- •The company is expanding rapidly, hiring across engineering, product, and operations roles.
- •Pleo's focus on innovation includes roles like Staff Engineer in GenAI Core.
What to watch
- •Pleo operates in a competitive fintech market with numerous similar solutions.
- •The company's rapid growth may lead to scaling challenges internally.
- •Limited public information about Pleo's financial stability and long-term profitability.
Why Pleo
- •Pleo's smart company cards simplify expense tracking, offering a unique edge.
- •The platform integrates seamlessly with accounting systems, enhancing user experience.
- •Pleo's emphasis on design systems and GenAI indicates a forward-thinking approach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Pleo
Pleo is a financial technology company that provides smart company cards and expense management solutions for businesses. Their platform simplifies expense tracking and management, allowing companies to gain better control over their spending and streamline financial processes.
