Manager, Field Operations Coordination - Spark

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

About the Role:

Once a Spark (Modular Data Center) is deployed, it must stay up. We are seeking a Manager, Field Operations Coordination to own the operational reliability of our growing, geodiverse fleet of Spark AI data centers. In this role, you will be the connective tissue between field operations, internal teams, and cross-functional partners — ensuring that the people, processes, and playbooks needed to keep our fleet running are in place, aligned, and understood across the organization. As a part of the Spark organization, you will partner with internal teams, including Data Center Facility Operations and Site Operations, to ensure deployment, commissioning, and maintenance procedures are consistent fleet-wide, and evolving to meet the needs of the business. As Crusoe continues to scale rapidly, this role will evolve, and we're looking for someone who thrives in that kind of environment.

What You'll Be Working On:

Fleet Reliability & Uptime You will be the Spark point-person for uptime and reliability across the Spark fleet. You'll serve as the primary field operations interface with the broader business, driving alignment on best practices and working to standardize and simplify protocols across Spark deployments.

Operational Readiness You will coordinate across teams to ensure operational playbooks are in place and kept current for both air-cooled and liquid-cooled Spark units (CDUs, cooling loops, leak detection). You'll work closely with field and training teams to ensure technicians are prepared and certified to support next-generation infrastructure, and ensure SLA commitments to managed services customers are met.

Logistics & Safety You will partner with logistics and operations teams to ensure critical sparing strategies and staffing models are defined, communicated, and built to support 4-hour response times at remote sites. You will champion a zero-incident safety culture by ensuring OSHA and LOTO protocols are current, well-understood, and consistently followed across all field work.

What You'll Bring to the Team:

• Mission Critical Experience: 7+ years of progressive career experience, and 5+ years in data center operations or field services, with a track record of managing reliability at scale and demonstrated cross-functional coordination

• Technical Experience: Demonstrated understanding of industrial equipment (UPS, transformers) and working knowledge of liquid-cooled (DLC) systems.

• Cross-Functional Leadership: Proven ability to drive alignment across teams — ensuring operational procedures aren't just documented, but understood and adopted.

• Logistics Know-How: Experience building or coordinating sparing and staffing strategies for remote, time-sensitive operations.

• Safety Knowledge: Understanding of OSHA standards and LOTO protocols for high-voltage and mission-critical environments.

• Adaptability: Comfortable operating in a fast-moving, high-growth organization where priorities shift and roles evolve.

Benefits:

• Competitive compensation

• Restricted Stock Units

• Paid time off & paid holidays

• Comprehensive health, dental & vision insurance

• Employer contributions to HSA account

• Paid parental leave

• Paid life insurance, short-term and long-term disability

• Professional development & tuition reimbursement

• Mental health & wellness support

• Commuter benefits (parking & transit)

• Cell phone stipend

• 401(k) Retirement plan with company match up to 4% of salary

• Volunteer time off

Compensation Range

Compensation will be paid in the range of up to $140,250 - $170,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.