Strategic Account Director, East

Confirmed live in the last 24 hours

Attentive

United States

On-site

Posted February 12, 2026

Job Description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role
As a Strategic Account Director at Attentive, you will be instrumental in driving expansion and retention opportunities across Attentive’s Strategic customer base. You are the point person leading engagement with customers with the goal of uncovering expansion, upsell, and retention opportunities across the customer's entire portfolio of brands and regions. You have the ability to build strong relationships with key decision makers and to create a pipeline of new opportunities within current accounts but having a deep understanding of their challenges, priorities and initiatives. Your skills in navigating complex decision-making processes and influencing key stakeholders will result in successful closures of those deals.

What You’ll Accomplish

Engage with senior-level decision makers to identify and pursue opportunities for growth within New Vertical accounts
Drive renewal conversations within these accounts and ensure successful commercial retention of these key customers
Provide timely and accurate weekly forecasts
Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts
Prepare and present data and trends to customers on usage and engagement of Attentive platform in order to compel customer to increase investment
Manage customer inquiries related to commercial aspects of their Attentive agreement
Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams

Your Expertise

7+ years of experience in a closing sales role; Account Management, Account Executive or as an outside sales person
Experience selling Email is strongly preferred
Experience working in a SaaS, MarTech, AdTech or startup preferred
Experience building and owning executive-level relationships within Fortune 100 level accounts, particularly in Retail and E-Commerce
Demonstrated strong competency around objection handling and creating alignment around product price / value
Analytical account development strategy, using data to find opportunities and prove value
Ability to think strategically about a customer’s goals and drive renewal & expansion opportunities through to close independently
Entrepreneurial mindset and desire to define processes and build strategy
Demonstrated experience consistently meeting and exceeding quota, with referen