Manager, Client Services

Confirmed live in the last 24 hours

NICE

USA - Remote

Remote

Posted April 2, 2026

Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Overview

The Professional Services Manager (PSM) leads and manages a team of Project Managers who deliver Day‑1 implementation projects for NiCE Enterprise and SMB level customers across Canada & the United States. Although the PSM directly manages only Project Managers, they are fully accountable for the overall success of each project, including the contributions of cross‑functional delivery roles such as Solution Consultants, Technical Implementation Engineers, and Integration Specialists. This is a people‑leadership and delivery‑governance role, ensuring predictable, efficient, and high‑quality implementation outcomes.

Required Skills & Experience

• 10+ years in Professional Services(PS) with 3+ years managing delivery teams (preferably PMs).

• Experience implementing NiCE CXone projects and/or Programs.

• Experience overseeing multi-role delivery teams in SaaS, enterprise software, or CCaaSenvironments with a focus on NiCE CXone.

• Strong understanding of contact center technologies and system integration patterns.

• Proven leadership in customer-facing project delivery organizations.

• Strong communication, organizational, and operational management skills.

• Ability to drive accountability across roles not directly managed.

• Bachelor’s degree required; MBA or advanced degree preferred.

Preferred Qualifications

• Experience in the contact center or CX technology industry.

• Experience in NiCE CXone Product Suite