Customer Success Manager (Japan)

About Firework

Join Firework – Where Innovation Meets Impact

Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.

At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.

If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.

Summary

Our business is growing! We are looking for an exceptional customer-centric partner to join our Client Leadership team to build strategic growth-oriented relationships with our existing clients and help our business customers realize their full potential with our innovative suite of products. You are win-win focused, revenue driven, and excited to establish and maintain close partnerships with a diverse portfolio of customers.