About the role

Job Title:

ACTIVE POOLING: Service Call Coordinators/Ticket Analysts

Job Description

The role is pivotal in maintaining seamless service operations through strategic workload analysis and effective service call management. Key responsibilities include analyzing service call workloads and trends to devise optimal scheduling strategies and recommending necessary adjustments to enhance service delivery and operational efficiency.

Key Responsibilities:

Workload Analysis: Evaluate service call trends to optimize scheduling strategies and improve efficiency.
Service Call Management: Oversee the creation, scheduling, and tracking of service calls to ensure accurate assignment and timely resolution while monitoring progress for necessary corrections.
Installation and Vendor Coordination: Coordinate installation schedules and vendor engagements, assigning tasks based on geographic and availability factors.
Future Planning & Dispatch Optimization: Anticipate future service needs through workload forecasting and strategically dispatch service calls considering priority, skills, and geographic factors.
Inventory and Parts Monitoring: Verify parts usage, monitor inventory levels, and collaborate with logistics to maintain availability.
Operational Support & Compliance: Provide administrative support to FSM, ensuring adherence to daily protocols, including service call ETAs and safety procedures.

This role requires a proactive approach to managing service operations, optimizing resource allocation, and ensuring compliance with established protocols. Suitable for candidates with strong analytical skills and operational acumen.

Location:

PHL Cebu City - Arcenas

Language Requirements:

Time Type:

Aplyr's read

Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
Synthesized from recent postings & public sources

What's promising

•Concentrix offers diverse career opportunities across technology and customer service roles.
•The company has a strong global presence, providing international career mobility.
•Investment in technology solutions enhances their competitive edge in customer engagement.

What to watch

•High employee turnover is a common issue in the BPO industry.
•Work-life balance can be challenging due to demanding client needs.
•Limited public information about career growth opportunities within Concentrix.

Why Concentrix

•Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
•The company supports bilingual and multilingual roles, reflecting its global client base.
•Concentrix's strategic partnerships enhance its service offerings and market reach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Concentrix

Concentrix

concentrix.com

View company

Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.