Manager, People & Culture Coordination

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is a dynamic, innovative and fast-paced global technology company. We’re helping to shape the future at Lightspeed by building an unparalleled People & Culture team. We’re looking for a Team Lead, P&C Coordinators  to join our team in Montreal. 

Reporting to the Head of People & Culture NoAM, the Manager, People & Culture Coordination will be responsible for managing a team of People & Culture Coordinators (PCCs) supporting North America. The focus would be on ensuring accuracy of the day-to-day operations of the People & Culture functions to ensure our department is organized and operating efficiently. The successful candidate will also partner closely with the People Business Partners, Payroll & Benefits and People Ops team members, on employee lifecycle administration projects from onboarding, policy reviews to HRIS data integrity and reporting. 

What you’ll be responsible for:

• Manage, train  and coach our team of North American People & Culture Coordinators located in Canada and Manila (“PCCs”)
• Supervise employee lifecycle support and administration being conducted by the PCC team (new hire paperwork, employee onboarding, role/salary changes, employee profile updates, time off management, leaves and terminations).
• Bring a  global mindset in order to create process flows that fit with the global approach 
• Define and track SLAs for the PCC team (e.g., contract turnaround times, ticket response rates in ServiceNow) to ensure the business receives high-quality, timely support.
• Act as the functional "power user" for Workday, ensuring the team isn't just entering data, but auditing it for accuracy to prevent downstream payroll or reporting errors.
• Lead the creation and maintenance of a comprehensive "Playbook" for all P&C administrative procedures, ensuring consistency globally.
• Beyond just "owning audits," provide regular insights to the Head of P&C on team volume, common "bottlenecks" in the employee lifecycle, and data trends.
• Bring up new ways of working, workflows, processes, focusing on efficiency 
• Oversee the coordination of employee programs being run by the PCCs that may include training, recognition, DEI, volunteering, and wellness programs 
• Review documentation being created by PCCs; for example documentation for current and future-state people processes and workflows connected to the employee lifecycle, people data, systems and technology.
• Identify, recommend and proactively take initiative for process and workflow improvements that will allow us to scale and support our significant growth goals.
• Support global compliance efforts through close collaboration with our Legal team. 
• Provide general administrative support to the People team and take on special People projects as needed.

What you’ll be bringing to the team:

We're looking for a candidate who has experience with the following:

• Experience managing and mentoring a team of HR Coordinators
• Strong project management skills and systems thinking to re-engineer workflows 
• Experience with Workday and a strong understanding of their workflows
• Proven experience in Human Resources Operations
• University degree in Human Resources  or equivalent experience
• Discretion and a commitment to maintaining confidentiality
• Ability to use and learn a variety of programs, including (but not limited to): Google Calendar, Google Drive, Google Sheets/Docs, Greenhouse (ATS), Service Now (SN)
• Strong Data Literacy and a knack for Excel 
• Familiarity with Canadian & US compliance and employment laws
• Excellent sense of urgency, time management and organizational skills
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Even better (but not necessary)