About the role

Job Description Summary

Location: Hyderabad

This role will lead a strategic portfolio across IT and Integrated Security & Controls (ISC), shaping the evolution of our ServiceNow ecosystem through strong governance, AI-native innovation, improved user experiences, and expansion into new enterprise workflow capabilities.

This role requires a combination of deep ServiceNow technical and functional breadth, large-scale solutions delivery leadership, operating model optimization, and a product-oriented growth mindset.

Job Description

Major Accountabilities

Solutions Delivery Leadership

Lead strategy, roadmap execution, and delivery across a portfolio including:

ITSM, ITOM, APM/EA
SecOps-VR, BCM, IRM
Enterprise Service Catalog solutions

Responsibilities include:

Drive delivery outcomes, value realization, and portfolio performance
Lead prioritization, execution, and cross-functional alignment
Operate solutions as products with focus on scalability and adoption

Technical and Solution Leadership

Provide technical and functional leadership across the ServiceNow portfolio
Guide solution decisions leveraging strong platform understanding
Partner closely with engineering, architecture, and operations to ensure scalable, robust outcomes

Portfolio Expansion and Innovation

Identify and scale opportunities to expand ServiceNow into new business capabilities
Develop business cases and roadmaps for capability growth
Drive AI-enabled innovation to improve productivity, velocity, quality, and standardization
Advance operating model performance through optimization of existing delivery mechanisms

User Experience and Partnership

Improve workflow usability and adoption across ServiceNow personas
Partner across business and technology stakeholders to drive innovation and value realization

Minimum Requirements

12+ years in enterprise technology or digital workflow leadership
7+ years leading large-scale and complex ServiceNow solution delivery
Deep technical depth and breadth across multiple ServiceNow domains
Experience leading complex delivery portfolios
Experience expanding platform capabilities and driving new solution adoption
Experience using AI or automation to improve delivery performance
Strong executive stakeholder management and cross-functional leadership skills
ServiceNow COE leadership experience
AI-enabled workflow and AI-assisted SDLC experience
ServiceNow certifications a plus

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Learn more here:

https://www.novartis.com/about/strategy/people-and-culture

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
https://talentnetwork.novartis.com/network

Skills Desired

Delivery Management, ServiceNow Platform

Aplyr's read

Novartis is a Swiss-based global healthcare leader, known for its focus on innovative medicines and commitment to addressing patient needs through diverse roles.
Synthesized from recent postings & public sources

What's promising

•Novartis invests heavily in research and development, driving innovation in pharmaceuticals.
•The company offers a wide range of global career opportunities across various fields.
•Strong focus on cutting-edge therapies, including gene therapy and AI-driven solutions.

What to watch

•Regulatory challenges can impact the speed of drug approval and market entry.
•High competition in the pharmaceutical industry requires constant innovation to maintain market position.
•Complex organizational structure may slow decision-making processes.

Why Novartis

•Novartis has a robust pipeline of innovative medicines, setting it apart in the healthcare sector.
•The company emphasizes a diverse and inclusive workplace culture across its global operations.
•Novartis is a leader in digital transformation within pharmaceuticals, integrating AI and data science.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Novartis

Novartis

novartis.com

View company

Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide. It focuses on innovative medicines, generics, and eye care.