About the role

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Amplitude is the pioneer in digital optimization software. More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

As a Technical Support Specialist, you will provide a great experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow.

As a Technical Support Specialist, you will:

Answer and/or escalate all support tickets via Zendesk ticketing system
Drive resolution by digging in and escalating challenging tickets
Ensure that all tickets meet our service level agreements

Potentially do on-call weekend support

Work closely with internal account team stakeholders to drive data trust in key accounts
Provide customers a great experience using Amplitude and working with our team
Create and update non-technical and technical documentation as the product evolves
Report to the company any common themes or questions that arise and driving change
Develop and improve support processes by partnering with global team members

You'll be a great addition to the team if you have:

Completed your Bachelor’s Degree
Present yourself with professionalism, friendliness, and a willingness to assist
Empathize with customers and be their advocate
Ability to learn and explain a technical product or concept
Natural curiosity and are a problem solver
Passion about analytics and the problems they solve
Experience with some code, SDKs, and APIs is not required but some knowledge could help you ramp faster

Who We Are

Skills & Tags

go rust ai ios data analytics product marketing

Aplyr's read

Amplitude is a leader in product analytics, attracting talent keen on driving user engagement through data insights. It's ideal for those passionate about digital optimization.
Synthesized from recent postings & public sources

What's promising

•Amplitude's platform is pivotal for businesses seeking to enhance user engagement through data-driven insights.
•The company is expanding its engineering and data science teams, indicating robust growth and innovation.
•Amplitude offers diverse roles across global locations, appealing to multilingual professionals.

What to watch

•The competitive analytics market may pressure Amplitude to continuously innovate to maintain its edge.
•High specialization in roles could limit opportunities for generalists seeking broader responsibilities.
•Limited public information about work-life balance and company culture could concern potential applicants.

Why Amplitude

•Amplitude specializes in product analytics, setting it apart from general analytics firms.
•The company emphasizes data-driven decision-making, attracting professionals focused on leveraging analytics for growth.
•Amplitude's commitment to multilingual hiring reflects its global market reach and diverse customer base.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Amplitude

Amplitude

amplitude.com

View company

Amplitude is a product analytics platform that helps businesses understand user behavior and optimize their digital products. By providing insights into user engagement and retention, Amplitude empowers companies to make data-driven decisions that enhance user experiences and drive growth.