Assistant Deputy Director / Product Manager (SC)

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services and products by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

Do you want to apply your skills, knowledge and energy to implement cutting-edge infocomm technology and digital solutions that will change the lives of Singaporeans and the public? In GovTech, you can!

Product Managers make sure that the right things get done so that our digital products meet user needs and continuously remain relevant. At a high level, this means establishing a clear vision for what a product should be and what is needed to get there. On a day-to-day basis, this means handling all the different facets of a product and making sure they are coordinated – across user needs, technical constraints, and design goals.

Be the leader and driver in executing the implementation of Government to Businesses products in Singapore Customs from the transformation of business processes to product development, testing, delivery and continuous improvements. In particular, a major product you will be working on is the platform that enables trade-related transactions and connections between various stakeholders in the trade ecosystem, including overseas Customs authorities and other trade regulators in Singapore. In addition, you will coach some product managers in the Finance cluster.

You will lead a team and be involved in planning and executing the full product lifecycle including the following:
Crafting Custom Experiences for Each User Journey
Engage the agency Product Owner to establish a clear vision for what the product should be and what is needed to get there
Collaborate with business partners to define the product vision and mission and obtain key stakeholder buy-in
Work out the product outreach and promotion strategies with business partners
Define the product go-to-market strategy and work with relevant partners to execute the plan
Designing, Testing, and Iterating Through Experiments
Design, test, and iterate through experiments to improve the user journey
Manage the product budget through expenditure monitoring, cashflow management, and securing funding
Develop the workplan with the product team
Provide sufficient resources for product development, including procurement of software, hardware, and ICT professional services
Monitoring, Capturing, and Studying User Behaviour
Conduct user studies to understand their needs and problems
Analyse data to uncover usage patterns that can inform product decisions
Research the industry to understand complimentary and competing solutions
Collecting, Analyzing, and Presenting User Interest
Translate the product strategy into technical, detailed, actionable plans for business and vendor teams
Understand the developers’ needs and if necessary support them in exploring emerging tools and techniques that can meet their needs
Analysing and Studying User Segments
Formulate strong proposals by evaluating the pros and cons of different solutions and provide compelling justifications for them
Consider how the services could be delivered for different market segments and prioritize feature development
Creating Data-Driven Analytics and Insights
Create data-driven analytics and insights for action and to make appropriate trade-offs
Coordinate efforts across multiple functions including marketing, legal, and finance
Co-create with the Product Owner to draft the budget papers to seek resources for the product's development
Driving User Growth
Drive user adoption and growth through increased engagement, expanding types of features, and higher usage in a financially sustainable manner
Maintain a wide network with key user agencies and central government product teams to seek opportunities for product collaborations
Participate in public-speaking engagements to raise awareness of the product and gain more users
Keeping Things Organized
Run efficient meetings to keep stakeholders and product team members updated
Prioritize, plan, and track what needs to be done

Document key information and decisions about the product

• Be responsible for securing funding and monitoring expenses
• Compliance and Governance
• Ensure that Product meets security and performance requirements (SSAT, VAPT, Performance Testing)
• Adhere to compliance requirements and audits (IM, AGO, QMS, etc.)
• Diploma/Degree in Computer Science, Infocomm Technology, Engineering or related subject area with minimum 15 years of relevant experience

Experience in managing products targeted at businesses, or large-scale product implementations involving multiple government agencies / organisational branches with development budget exceeding $20m, preferred
Prior working experience in product management, IT business analysis, application solutioning design and testing
Experience in modern product development/management technologies and practices such as Agile, Cloud, Design Thinking, and Product-Centric Development will be strongly preferred
Working directly with engineers, designers and other product managers (ideally at least 3 years).
Strong analytical, conceptualisation and problem-solving skills
Good communication skills with the ability to pitch ideas and influence
A driven and motivated personality with an inquisitive mind
Ability to learn and apply
Relevant certifications such as CITPM, COMIT, PMP, and Certified Scrum Master