Overview

Lead / Manager

Scheduling Specialist - Orthopedics

Confirmed live in the last 24 hours

Roper St. Francis Healthcare

Mt. Pleasant, SC

On-site

Posted April 30, 2026

Job Description

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

Work Shift:

Days (United States of America)

Addresses: 180 Wingo Way, Ste. 301, Mount Pleasant, SC 29464

615 Wesley Drive, Ste 100, Charleston, SC 29407

Hybrid Remote, at least 2x per week on-site in the office

Schedule: Monday-Friday; 8:00 AM - 5:00 PM

Scheduling Specialist

Primary Function/General Purpose of Position

Coordinates and schedules patient testing or procedures, which may include interacting with physician offices, other health care providers and/or staff in departments that provide services to ensure patients are scheduled as soon as possible. Obtains scheduling orders and enters data into the hospital computer system. Gathers, updates, and maintains daily records of scheduled patients and/or procedures. Demonstrates knowledge of provider and non-provider payers and communicates to patient, physician, precertification, and/or other appropriate departments as appropriate. Maintains statistical data as requested to determine scheduling volume, patient types, and number of procedures.

Essential Job Functions

Gathers and interprets relatively complex patient data to enable scheduling of testing, surgical procedures, and/or pre-certification when required. May be responsible for pre-registration of self-scheduled patients or scheduling equipment and materials for required procedures.
Provides appropriate departments, staff and/or patients with approved instructions regarding test/procedure preparation. Answers questions pertaining to testing, scheduling, and testing preparation. Escalates questions, issues, or requests as needed.
Enter patient scheduling information into computer, updates patient demographic and insurance information. May provide pre-registration forms which include testing information for registering the patient prior to testing.
Used as a resource in resolving testing/procedure discrepancies and is used as a resource in finding solutions to problems with patient testing and scheduling. Obtains approval from department designed contracts and/or supervisor for non-routine appointment scheduling.
Checks for medical necessity for patients at the time of scheduling.
Works with departments to schedule stat patients. Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible.
Compiles and prepares statistical data as requested.
Promotes strong customer focus and handles all calls with professionalism.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

High school diploma or equivalent (required)

Associate degree in business, Healthcare, or related field (preferred)

A combination of post-secondary education and experience in lieu of a degree will be considered.

Work Experience

Experience with data entry (preferred)

Typing (45-50) WPM (preferred)

Training

None

Language

None

Patient Population

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May have periods of constant interruptions.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency                                              0%                  1-33%                 34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                                            X                                                                       

Lifting/ Carrying (50-100 lbs.)                                       X                                                                      

Push/ Pull (0-50 lbs.)                                                      X                                                                       

Push/ Pull (50-100 lbs.)                                                  X                                                                      

Stoop, Kneel                                                                    X                                                                       

Climbing                                               X                                                                                                    

Balance                                                                              X                                                                       

Bending                                                                             X                                                                       

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                                                                                                                X       

Walking                                                                               x                                                                      

Standing                                                                            x                                                                        

Additional Physical Requirements/Hazards

Physical Requirements

Hear alarms/telephone/audio recordings

Color Vision

Acuity – near

Hazards

Not applicable to this position

Skills

Hard/Tech/Clinical Skills:

Computer skills to include Microsoft Office

Evaluate program performance

Excellent written and verbal communication skills

Scheduling Software

Organization

Stakeholder engagement

Problem solving

Teamwork

Project Management

Soft/Interpersonal Skills:

Attention to detail

Acceptance of authority

Critical thinking

Communication with all levels of professionals

Teamwork

Conflict resolution

Active listening

Relationship building

Language

None

Patient Population

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May have periods of constant interruptions.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Lifting/ Carrying (0-50 lbs.)                                            X                                                                       

Lifting/ Carrying (50-100 lbs.)                                       X                                                                      

Push/ Pull (0-50 lbs.)                                                      X                                                                       

Push/ Pull (50-100 lbs.)                                                  X                                                                      

Climbing                                               X                                                                                                    

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Additional Physical Requirements/Hazards

Physical Requirements

Hear alarms/telephone/audio recordings

Color Vision

Acuity – near

Hazards

Not applicable to this position

Skills

Hard/Tech/Clinical Skills:

Computer skills to include Microsoft Office

Evaluate program performance

Excellent written and verbal communication skills

Scheduling Software

Organization

Stakeholder engagement

Problem solving

Teamwork

Project Management

Soft/Interpersonal Skills:

Attention to detail

Acceptance of authority

Critical thinking

Communication with all levels of professionals

Teamwork

Conflict resolution

Active listening

Relationship building

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, and short- and long-term disability
Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

PP - Orthopedic Specialty Call Center - RSFPP - Specialty Care

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.