Front Office Coordinator

Job Profile:

Administrative Support Assistant 2 Non-Exempt

Job Family:

Administrative Support

Time Type:

Full time

Max Pay – Depends on experience:

$22.60 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine administrative support to a department or group of professionals in support of department goals.

Job Description:

Position Salary Range:

$22.59 - $22.60 per hour

The Front Office Coordinator is the primary administrative contact for the Student Accessibility and Inclusive Learning Services and is responsible for managing daily front office operations, supervising student staff, coordinating office workflows, and supporting accommodation related administrative functions. This role requires strong organizational, customer service, and effective communication skills, along with the ability to be reliable, accountable, and proactive in maintaining a professional, welcoming, and efficient office environment.

This position is Full-time and 100% In-person.

DAYS AND SCHEDULE: Monday – Friday 8 a.m.-5 p.m.

What’s in it for you:

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.

• Low-cost health, dental, vision, and life insurance benefits.

• Retirement program designed to promote long-term savings and provide income upon retirement.

• Paid time for volunteer and professional development.

• 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.

• Wellness program for preventative health education and screenings.

• Disability and leave program for income protection.

• Employee assistance for free and confidential behavioral health services.

• ASU Discounts to sports/events along with discounts with ASU partnerships.

Essential Duties:

Front Office & Customer Service

• Stationed at the main entrance to the Student Accessibility and TRiO suite - serve as the primary point of contact for students, faculty, staff, visitors, and external partners.

• Manage phone, email, and in-person inquiries; provide information, referrals, and problem resolution.

• Maintain reception and shared office spaces; ensure smooth daily workflow.

• Coordinate mail, deliveries, keys, room scheduling, and general office logistics.

• Support departmental events, seminars, and on-site activities.

Student Staff Supervision

• Recruit, onboard, train, schedule, and supervise front office student workers, Lab Aides, and other student staff as needed.

• Assign work, monitor performance, and provide feedback and coaching.

• Manage timekeeping, coverage, and task prioritization.

Testing Accommodation Support

• Coordinate office resources to support testing staff, faculty, and leadership.

• Manage secure exam intake, copying, routing, and distribution.

• Process copy/print requests and prepare instructional materials.

• Maintain records, reports, and electronic filing systems.

• Operate and troubleshoot office equipment and assistive technology.

• Assist instructors, TA’s and other academic professionals in navigating Student Accessibility Database (AIM).

Financial, Facilities & Compliance Support

• Process and track supply requests; order through Workday and maintain inventory.

• Complete Requests for Fund submissions, as directed by supervisor

• Support leadership with confidential communications, reports, and presentation materials.

• Assist with special projects, service area coverage as needed and cross-departmental initiatives.

Desired Qualifications:

• Experience working with or supporting Students and/or persons with disabilities

• Possesses a positive, upbeat and helpful public forward-facing attitude.

• Dependability, punctuality and the ability to be self-driven.

• Knowledge of office management principles, organizational practices, and procedures.

• Advanced knowledge and skills using WORD, EXCEL, and PowerPoint.

• Strong written and verbal communication skills using various communication mediums such as email, phone, Slack, Teams, and Zoom. Ability to coordinate multiple tasks, prioritize effectively, and work independently.

• Sound judgment, discretion, and professionalism in handling sensitive matters

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds

Department Statement:

The Student Accessibility and Inclusive Learning Services provides services to qualified students with disabilities on all ASU campuses.

Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.

A Department of Motor Vehicle check also will be conducted. Must possess a valid Arizona Driver's License upon employment and have an acceptable driving record, which is 5 or fewer points in the most recent 39 month period from date of hire.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$22296.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.