Client Partner

About EssenceMediacom

A Leading WPP Media Brand, EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

 

Overview of the role

As a Client Partner you are responsible for managing a portfolio of clients and the broader Client leadership team within that mix. Your core responsibility will be to understand your clients business implicitly across all aspects of its operation. This is not limited to just media & advertising.

You will work with the client team to unearth & develop business challenges into solutions that will drive their business forward. You will be curious, passionate, enthusiastic and ultimately indispensable to the client and their business. The Client leadership team are an extension of the client team not a transactional resource.

Client Partners are the gatekeepers of the client’s experience when working with EssenceMediacom.

 

Overview of Client Leadership

Client leadership is predicated on building true partnerships with our clients by immersing our people deeper within their business than ever before. By expanding our horizons, and further interrogating our client’s business challenges, we can unlock the potential to deliver Breakthrough thinking for our clients.

 

Role responsibilties

When thinking about Product, this role’s responsibility is to:

• Promote the breakthrough process and oversee the creation of unique and insightful channel strategies that meet the client needs
• Take accountability for delivery of all auditing requirements
• Identify opportunities where SBU's can contribute and add value to clients business
• Engage SBU's and ensure presentations on offering to client

 

When thinking about Client, this role’s responsibility is to:

• Contribute to driving the EssenceMediacom Vision
• Oversee the complete end to end process of the breakthrough process in conjunction with broader EM disciplines
• Create and lead action plans that continually improve performance evaluation scores (e.g. TRR, third party or client-owned reviews) resolve client and partner agency issues
• Create and manage resource plans that support EM’S service delivery
• Build/Maintain strong client relationships through best in class servicing
• Ensures a high level of face to face interaction
• Understands the client’s business, category and market trends.
• Ensures team are delivering timely and accurate reporting requirements.
• Accountability to client KPI's, deliverables and value delivery.
• Works with I&A/S&P/SBU collaboratively to ensure delivery of all metrics.
• Conducts regular quarterly performance reviews with clients

 

When thinking about Com