About the role
At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.
About the Customer Service Representative Role
Handling of customers queries on the phone
Processing orders in SAP to enable correct purchase, invoicing and delivery of Alcon product to customers
Liaising with freight for tracking of orders
Providing excellent customer services for customers and commercial teams
The role offers an opportunity to display initiative, a passion for service excellence and to actively demonstrate Alcon’s core values.
Skills and Experience
Accurate and quick data processing skills
SAP experience
Good communication skills
Attention to detail
Problem solving
Customer service experience in the Medical Device or Pharmaceutical industry preferred
no visa sponsorship/relocation will be provided
D&I
Alcon champions equality, giving back to the community and wellbeing by embracing initiatives that educate and inspire our associates to their best self.
#Great Place to Work certified
https://greatplacetowork.com.au/gptwcertified/alcon-australia/
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Aplyr's read
Alcon leads the eye care industry, focusing on innovative surgical and vision care products, attracting professionals passionate about advancing ocular health.
What's promising
- •Alcon is a global leader in eye care, providing stability and industry influence.
- •The company invests in cutting-edge technology for surgical and vision care products.
- •Alcon offers diverse roles, from technical operations to sales, indicating a broad scope of opportunities.
What to watch
- •The medical device industry is highly regulated, potentially impacting product development timelines.
- •Alcon faces strong competition from other major healthcare companies.
- •Limited public information about employee satisfaction and internal culture.
Why Alcon
- •Alcon specializes exclusively in eye care, setting it apart from broader healthcare companies.
- •The company has a strong focus on both surgical and vision care products.
- •Alcon's global presence provides international career opportunities for employees.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Alcon
Alcon is a global leader in eye care, dedicated to helping people see brilliantly. The company specializes in surgical and vision care products.
