About the role
Job Description
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customer service issues for complex, multi-country or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.
Influences changes to production and/or shipping schedules and price changes.
May identify and follow up on business opportunities.
May be responsible for project management of country, regional or multi-country projects.
May require ability to read/write in one or more languages.
Qualifications
Bachelor's or Master's Degree or equivalent.
Post-graduate, certification, and/or license may be required.
Typically, at least 3+ years relevant experience.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
NoShift:
DayDuration:
No End DateJob Function:
Customer ServiceAplyr's read
Agilent Technologies excels in life sciences and diagnostics, attracting professionals skilled in engineering, software, and scientific research.
What's promising
- •Agilent is a leader in life sciences and diagnostics, offering cutting-edge technology.
- •The company invests heavily in R&D, driving innovation in laboratory solutions.
- •Agilent's global presence provides diverse career opportunities in various regions.
What to watch
- •Highly competitive industry may pressure Agilent to continuously innovate.
- •Fluctuations in global markets can impact financial stability and growth.
- •Complex product lines require specialized knowledge, limiting entry-level opportunities.
Why Agilent Technologies
- •Agilent integrates advanced technology with scientific expertise for comprehensive lab solutions.
- •The company offers a unique portfolio in applied chemical markets.
- •Agilent's strong focus on diagnostics differentiates it from competitors in life sciences.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Agilent Technologies
Agilent Technologies is a global leader in life sciences, diagnostics, and applied chemical markets, providing instruments, software, services, and consumables for laboratories.
