Fraud Prevention Agent ( Autotrader/KBB)

Company

Cox Automotive - USA

Customer Care Group

Sr Customer Care Specialist

Individual ContributorCan work remotely anywhere in the specified country

No

Variable

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

This is a fully remote USA position

The scheduling availability needed is any day between Monday -Saturday with rotational Saturdays. 8am-8pm Eastern Standard Time (based on business needs)

The Fraud Prevention Agent is responsible for supporting the detection, investigation, and prevention of fraudulent activity across Autotrader and Kelley Blue Book marketplaces. This role serves as a first line of defense, focusing on reviewing listings, validating sellers, and identifying suspicious account activity. 

Working under close to moderate supervision, this role applies defined policies, tools, and procedures to mitigate fraud risk, protect consumers, and ensure marketplace integrity. The position emphasizes accuracy, consistency, and adherence to established guidelines. 

PRIMARY DUTIES/KEY RESPONSIBILITES 

• Conduct digital investigations and research into flagged listings, accounts, and transactions. 

• Analyzes private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes. 

• Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests). 

• Handles and resolves escalated customer calls and inquiries. Serve as a front-line resource and escalation point for suspicious activity and customer concerns. 

• Reviews documentation provided by customer/dealers and to determine validity 

• Accurately document investigations, decisions, and outcomes in case management systems. 

• Participate in special projects and departmental initiatives as needed. 

• Provide backup support for essential team functions, adapt to changing business needs, and participate in ongoing training to enhance fraud detection capabilities. 

• Perform additional duties and projects as required by the business. 

Qualifications:

Minimum-

• High School Diploma/GED and 5 years’ experience in a related field (fraud prevention, conducting investigations, customer service, risk etc.)
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience;
• OR 7 years’ experience in a related field

• Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities.  Ability to manage multiple diverse tasks simultaneously. 

• Use sound judgment and ability to deal with customer issues. Proven verbal and communication skills. 

• Proficiency in typing, MS Office Suite, Salesforce, ability to navigate multiple systems

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

 

 

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

 

 

Application Deadline: 06/24/2026