Collections Analyst, UK Market

The Collections Agent is part of the Accounting Operations - Finance Team, focused on managing and resolving overdue accounts while maintaining a professional and positive relationship with customers. Your goal will be to secure timely payments, minimize risk, and contribute to overall customer retention and financial health.

RESPONSIBILITIES: 

• Make outbound collection calls and handle inbound calls from customers regarding payments.
• Manage unpaid accounts by analyzing customers’ situations and negotiating payment plans when necessary.
• Monitor and manage accounts receivable, ensuring adherence to agreed payment terms.
• Include and monitor delinquent accounts in insolvency registers / 3rd parties when required.
• Document all collection activities accurately in CRM systems.
• Collaborate with internal teams to resolve billing disputes or discrepancies.
• Generate and send reports to analyze payment trends and identify risks.
• Provide feedback to improve internal processes and tools.
• Contribute to achieving department collection targets (recovery rates, resolution time, call response time, and other KPIs).
• Support continuous improvement initiatives for collection procedures.

SUCCESSFUL COLLECTIONS AGENT CANDIDATES HAVE:

• 6+ months of experience in a customer-facing, finance, or collections-related role.
• Relevance coursework in accounting or solid accounting knowledge, interpretation of customer accounts balances, invoices, credit notes, payments, etc. is required.
• Proactive and detail-oriented professional
• Strong communication and negotiation skills (phone and email).
• Ability to handle difficult conversations with professionalism and tact.
• Problem-solving mindset with focus on achieving win-win outcomes.
• Strong organizational skills to manage multiple cases simultaneously.
• Proficiency with CRM, ERP systems and office software (Oracle Netsuite,Google Suite, Metabase, Qlik, Excel).
• Ability to work independently while collaborating with other departments.
• English: Fluent (mandatory)
• Spanish: Intermediate or higher (considered a plus)
• Previous experience in Finance departments, AP - AR it’s a plus

 

WORK MODEL:

This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.

#LI-Hybrid  #professional-track