Housekeeping Dispatch AM/PM Shift - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Qualifications:

• Minimum one (1) year of experience in housekeeping, hotel operations, or related work experience is preferred.
• Experience with dispatching, scheduling, or team coordination.
• Strong English communication skills are required (read, write, speak).
• Organizational skills, problem-solving ability and multitasking.
• Strong computer skills and attention to detail required.
• Must have excellent customer service, interpersonal, and hospitality skills.
• Must be able to sit, stoop, bend and walk during entire shift.
• Must be able to work a flexible schedule, including days, nights, weekends and holidays as required.

Responsibilities:

• Answers telephone and responds to dispatch radio in a prompt and courteous manner.
• Reconciles boards and keys at the end of the shift.
• Run housekeeping reports, verify room status, determine discrepant rooms, prioritize room cleaning and maintain updated guest room statuses.
• Assist housekeeping leaders in managing daily activities, monitor operation needs, generate housekeeping logs and reports.
• Continually communicates with Front Office, floor Managers, and Housekeeping Supervisors to verify status of all guest rooms and resolve issues with room discrepancy.
• Other duties as assigned.