Receptionist for Community Life

The Receptionist for the Office of Community Life (OCL) provides administrative support to the OCL staff. The Receptionist is directly responsible to the Assistant Director of Community Life (ADCL) and the Directors of Community Life (DCL). The Receptionist is primarily responsible for welcoming and assisting students/guests, answering telephones, scheduling appointments, updating electronic files, keeping complete and accurate records, and maintaining compliance with FERPA regulations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide administrative support for the OCL staff.
• Answer phone calls and manage the Community Life inbox and staff calendars.
• Assist the ADCL with organizing events (room request/scheduling, setup, etc.).
• Scheduling meetings and student appointments.
• Sending/receiving mail.
• Having a working knowledge of connected offices (e.g., Counseling, Title IX, Shepherds, Residence Life, LUPD) and when to direct students to those offices.
• Organize and maintain the welcoming area (e.g., stock refreshments, organize supplies for staff, etc.).
• Attend departmental and other official Liberty University meetings as required.
• Contact and correspond with students and/or parents when warranted and email/document in accordance with the Family Education Rights and Privacy Act (FERPA).
• Process background checks and records requests.
• Serves as a Campus Security Authority and Title IX Responsible Employee as outlined by the Clery Act and Title IX policy.
• Work effectively as a team member, embracing and fostering the University’s mission.
• Other duties as assigned.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

A Bachelor’s degree is preferred. A strong working knowledge of administrative and clerical procedures, computer and relevant software applications, and customer service principles and practices, and well-developed communication skills are required. Experience in student development or a related field is preferred.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Skilled in understanding, speaking, and writing English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow for the professional representation of Liberty University to a variety of business, government, and community customers and associates.
• Strong work ethic and strong organizational skills.
• Discretion and the ability to maintain confidential information.
• Working knowledge of Microsoft Office suite and related software.
• Demonstrated walk as a committed Christian.
• A commitment to Liberty University’s mission.

Problem-Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Occasionally required to travel to local and campus locations.
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel, or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting.  It is well lighted and the noise level is moderate.      

Driving Requirements

Use of one’s personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position.  Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required.

Time Type

Full time

Location

Onsite

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.