About the role

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview

As a Sales Associateat Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge.

Key Responsibilities

Customer Experience & Brand Representation

· Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty

· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

· Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture

Sales & Business Performance

· Maximize selling opportunities by identifying customer needs and offering relevant solutions.

· Promote add-on sales and support events that grow store traffic and customer engagement.

· Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.

Team Engagement & Store Support

· Collaborate with team members to maintain a positive, inclusive, and high-performing store culture

· Support onboarding of new associates by sharing product knowledge and best practices

Operations & Compliance

· Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.

· Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.

· Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).

· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy

· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

· Ability to communicate verbally and work cooperatively with associates and customers

· Ability to remain standing for up to 4 hours at a time

· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.

· Ability to lift and/or move merchandise weighing up to 50 lbs.

· Ability to ascend/descend ladders to retrieve and/or move merchandise

· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

· Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.

· Regular and predictable attendance

Qualifications & Experience

· Must be 18 years of age or older at the time of employment.

· 1 year of retail sales experience preferred.

· Excellent communication, problem-solving, and decision-making abilities.

· Passion for community engagement and providing exceptional customer experiences.

· Proficiency in Microsoft Office and retail management systems preferred.

Skills & Tags

go aws ai product sales

Aplyr's read

Sur La Table blends retail with culinary expertise, attracting those passionate about cooking and innovation in kitchenware.
Synthesized from recent postings & public sources

What's promising

•Strong brand recognition in the culinary retail sector.
•Diverse product range catering to both amateurs and professionals.
•Opportunities in tech and culinary roles show growth in digital and experiential areas.

What to watch

•Retail sector volatility may impact job stability.
•Limited public information about long-term financial health.
•High competition from both online and physical retailers.

Why Sur La Table

•Offers cooking classes, blending retail with hands-on culinary education.
•Focus on high-quality, niche kitchen products sets it apart.
•Combines traditional retail with innovative tech roles, indicating a digital shift.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Sur La Table

Sur La Table

surlatable.com

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Sur La Table is a retail company specializing in kitchenware, cookware, and culinary tools, offering a wide range of products for cooking enthusiasts and professionals alike.