Principal Architect - Five9 CCaaS Solutions

Confirmed live in the last 24 hours

TTEC Digital

Austin, TX

On-site

Posted March 6, 2026

Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital and Five9 have a long-standing partnership centered around delivering world-class AI-powered contact center solutions. Five9provides the cloud-native CCaaS technology while TTEC brings deep CX consulting, integration, deployment and optimization expertise!

TTEC Digital is hiring an experienced Principal Architect of Five9 CCaaS solutions for implementation and delivery in our Professional Services organization. This is a remote role, based in the US and will report to the Executive Director of Technology Consulting.

As a Five9 Architect, you will lead the end to end design, configuration, and delivery of complex solutions across the Five9 Intelligent CX Platform for TTEC’s enterprise clients. This is a highly technical, hands on role responsible for translating business requirements into scalable system designs, developing advanced integrations, guiding engineering teams, and ensuring successful deployments across the full implementation lifecycle.

You will work across the entire Five9 product suite—including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations—while driving solution quality, technical leadership, customer satisfaction, and project outcomes.

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