Technical Account Manager

Conversica’s Technical Account Managers (TAMs) empower customers to maximize the value of our Conversational AI and data intelligence platform by providing white glove onboarding support, hands-on technical troubleshooting, and strategic integration consulting. We are seeking a Technical Account Manager who thrives in a fast-paced, customer-facing environment and enjoys solving technical challenges.

You’ll partner closely with Customer Success Managers (CSMs) to deliver exceptional onboarding and post-launch support for a wide range of customers across various industries. The TAM serves as the technical voice of the customer and customer-facing product expert.

This role requires someone comfortable advising a variety of SMB to mid-market customers from a wide range of industries, building trusted relationships with various levels of stakeholders, including automotive sales managers and service directors, CRM administrators, and sales/marketing leaders. The ideal candidate is detail-oriented, organized, and confident presenting solutions while operating in dynamic, time-sensitive and configuration-heavy onboarding environments. Prior experience with Salesforce and marketing automation (MarTech) systems is preferred.