Accounts Receivable Specialist

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What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy Accounts Receivable (AR) Specialist (India) – UK & US Customers 
  Role Summary 
  The Accounts Receivable (AR) Specialist is responsible for executing day-to-day OTC 
  operations, including invoice tracking, cash application, collections support, 
  reconciliation, and dispute coordination for UK and US customers. The role ensures 
  accurate recording of receivables, timely cash allocation, and maintenance of clean AR 
  ledgers, while adhering to strong internal controls and supporting working capital 
  objectives. 
  Key Responsibilities 
  1. Invoice Tracking & AR Monitoring 
  • Monitor open receivables and track invoice-level details 
  • Maintain accurate aging reports and identify overdue balances 
  • Ensure clear visibility of transaction-level data within AR sub-ledger 
  2. Cash Application & Receipts Processing 
  • Perform timely and accurate application of customer payments to invoices 
  • Handle:  
  o Wire transfers, ACH, checks, and online payments 
  o Unapplied cash and on-account receipts 
  • Investigate and resolve discrepancies in payment allocations 
  3. Account Reconciliation 
  • Reconcile AR sub-ledger with General Ledger (GL) on a periodic basis 
  • Perform customer account reconciliations and resolve differences 
  • Ensure completeness and accuracy of AR balances 
  4. Collections Support 
  • Support collections team in:  
  o Following up on overdue invoices 
  o Sharing statements of accounts and payment reminders 
  • Track customer commitments and update collection status 
  • Escalate long-outstanding or high-risk receivables 
  5. Dispute Coordination 
  • Identify and track customer disputes:  
  o Billing discrepancies 
  o Pricing issues 
  o Missing documentation 
  • Coordinate with Billing, Collections, and Sales teams for resolution 
  • Maintain logs of disputes and monitor closure timelines 
  6. Documentation & Compliance 
  • Maintain proper documentation for:  
  o Customer transactions 
  o Payment applications 
  o Adjustments and write-offs 
  • Ensure compliance with company policies, audit requirements, and SOX 
  controls 
  • Maintain audit trails for all AR transactions 
  \   
  7. Month-End Close Support 
  • Support AR-related month-end activities:  
  o Aging validation 
  o Revenue and AR reconciliations 
  o Preparation of schedules and reports 
  • Assist in provision for doubtful debts and adjustments 
  8. Process Improvement & System Utilization 
  • Identify opportunities to improve AR processes:  
  o Reduce unapplied cash 
  o Improve reconciliation turnaround time 
  • Utilize ERP systems effectively (Oracle / NetSuite / SAP) 
  • Support automation and digitization initiatives 
  Key Performance Indicators (KPIs) 
  • Cash application accuracy (%) 
  • Timeliness of cash posting 
  • Unapplied cash aging 
  • AR reconciliation accuracy 
  • Dispute resolution support cycle time 
  • Aging accuracy and reporting timeliness 
  Skills & Qualifications 
  Education & Experience 
  • B.Com / MBA Finance / CA Inter (or equivalent) 
  • 3–6+ years of experience in Accounts Receivable / OTC operations 
  • Experience working with UK & US customers preferred 
  Functional Competencies 
  • Good understanding of:  
  o Accounts Receivable processes 
  o Cash application and reconciliation 
  o AR aging and collections support 
  • Strong Excel and data management skills 
  Behavioral Competencies 
  • High attention to detail and accuracy 
  • Good communication skills with global stakeholders 
  • Ability to work in time-zone aligned shifts (UK/US support) 
  Preferred Experience 
  • Exposure to automated cash application tools 
  • Understanding of revenue processes linked to billing 
  Reporting Line 
  • Reports to: Collections Manager  
  • No direct reports 
  Location - Commerzone Office (Yerwada, Pune )India, supporting UK & US time zones,

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.