Director, APAC, Business Process Owner - Global CRM Transformation

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Job Function:

Sales Enablement

Job Sub Function:

Sales Effectiveness

Job Category:

People Leader

All Job Posting Locations:

Chiyoda, Tokyo, Japan, Singapore, Singapore

Job Description:

Role summary
The CONNEXT Business Process Owner is the single APAC program owner accountable end-to-end for the CONNEXT CRM consolidation across Japan, North Asia, SEAI, ANZ. This role has APAC decision authority for scope, sequencing, delivery, and trade-offs for the CONNEXT program and is responsible for regional strategy, execution, governance, and value realization. The Business Process Owner operates as the overall CONNEXT program lead and drives outcomes through influence, governance, and market-enabled delivery.

Core purpose and impact

• Provide clear, single-point APAC leadership and decision-making for the CONNEXT CRM consolidation and transformation program.

• Translate global platform direction into an APAC roadmap that balances regional localization, regulatory needs, and commercial priorities.

• Ensure the program delivers measurable CX, data, adoption, and commercial outcomes across APAC markets.

Key responsibilities (summary)

• End-to-end program ownership for CONNEXT in APAC: strategy, roadmap, sequencing, execution, scale, and value realization.

• Serve as the Commercial Designated Responsible Individual (DRI) for CONNEXT in APAC and collaborates closely with Global TMO and across regions.

• Define and own APAC product strategy, prioritization, and single APAC backlog with clear acceptance criteria and localization requirements.

• Approve APAC-level market sequencing, scope decisions, and go/no‑go escalations; establish and apply readiness criteria.

• Lead migration strategy and design closely partners with Technology team including data migration, integrations, cutover, pilot validation, and post-cutover support.

• Establish and run APAC governance (steering committee, working groups, escalation path) and represent APAC in global forums.

• Coordinate cross-functional delivery in partnership with business technology across Markets Commercial, Medical, Commercial Excellence, Legal, Regional and Market IT, and external vendors/system integrators.

• Drive adoption, training, change management, and sustainment strategies across markets (enable market leads and Associate Directors to execute).

• Define, track, and report APAC KPIs for CX, adoption, data quality, operational efficiency, and commercial metrics.

• Manage risk, compliance, and regulatory signoffs for APAC deployments; ensure privacy and localization requirements are met.

• Manage APAC vendor/SI relationships for program delivery and performance; escalate contractual, resourcing, or budget issues to VP Commercial Excellence as needed.

• Own APAC CONNEXT program budget governance: manage the regional business budget, work with finance partner to track spend vs. plan, and ensure benefits realization aligns to investment.

• Accountable for intervening when delivery, adoption, or outcomes fall short, including resetting plans, revising sequencing, reallocating resources, or directly resolving market or functional blockers.

 

 

Required Skills:

 

 

Preferred Skills:

Coaching, Collaborating, Continuous Improvement, Developing Others, Efficiency Analysis, Fact-Based Decision Making, Inclusive Leadership, Leadership, Marketing Integration, Market Savvy, Operations Management, Process Optimization, Productivity Planning, Sales Enablement, Sales Support, Solutions Selling