HR Generalist

About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a universal challenge: finding great care for the people we love. We’re moms, dads, pet parents—with families of our own—so we understand that everyone, at some point, needs a helping hand. Our culture and products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a shared purpose. We leverage data, AI, and modern technology to solve real human problems and connect people in meaningful ways. If you value autonomy, thrive in collaborative environments, and want to use your skills for good, Care.com is the place for you.

About the Role

We’re seeking a well-rounded HR Generalist who thrives in a fast-paced, high-growth environment. This role is ideal for someone who enjoys both strategic and operational HR work and is comfortable leveraging AI and emerging technologies to drive efficiency and elevate the employee experience, while partnering closely with our People Coordination team.

You’ll support core HR functions while driving execution across key People programs, processes, and initiatives. With a strong focus on HR operations and employee support, you’ll leverage AI tools and modern solutions to streamline workflows, enhance the employee experience, and continuously improve how work gets done across the People function.

Location: Dallas, TX
Work Environment: Hybrid – In office Monday, Wednesday & Thursday

What Your Days Will Be Like

• Serve as a trusted HR partner to employees and managers, providing guidance on HR policies, processes, and best practices
• Partner closely with the People Coordination team to execute and improve core People programs (onboarding, offboarding, performance cycles, engagement initiatives, and compliance processes)
• Support day-to-day HR operations including employee records, HRIS (Workday) updates, and process administration
• Assist with employee relations matters, ensuring a thoughtful, consistent, and compliant approach
• Partner with and support new and developing managers on performance management best practices, including coaching, feedback, and navigating employee issues
• Provide HR support to a non-exempt employee population, ensuring consistent application of policies, timekeeping, and compliance with wage & hour regulations 
• Help streamline and scale HR processes, documentation, and workflows for efficiency and consistency
• Leverage AI tools and automation to improve day-to-day workflows, reporting, employee communications, and process efficiency
• Identify opportunities to enhance People programs through data insights and emerging technologies
• Support benefits administration and respond to employee questions related to policies, payroll, and programs
• Provide occasional support to Talent Acquisition (e.g., interview coordination or candidate experience), as needed
• Contribute to building a positive and high-performing culture

What You’ll Need to Succeed

• 3-5+ years of experience in an HR Generalist or similar HR role
• Strong foundation in HR operations and employee support, with experience partnering with People/HR coordination or operations teams
• Experience supporting frontline or non-exempt populations and advising managers on performance management and employee relations
• Working knowledge of wage & hour compliance and best practices for managing non-exempt employees 
• Experience using or experimenting with AI tools (e.g., ChatGPT, automation tools, HR tech with AI capabilities) to improve productivity and workflows
• Curiosity and willingness to adopt new technologies to optimize HR processes and employee experience
• Proven ability to thrive in a fast-paced, evolving environment
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities
• Excellent communication and interpersonal skills with a service-oriented mindset