Commercial Technical Support Specialist, Molecular Biology

Job Scope

GenScript is looking for a highly motivated Commercial Technical Support Specialist for Catalog Product to join our growing team in Europe. In this role, you will serve as a key bridge between our European commercial teams, customers, and internal departments. You are responsible for advancing the market presence of our immunology cell separation and cell therapy/reagent product lines across Europe through strategic market insights, commercial enablement, and expert technical support. You will work closely with customers to enhance product understanding and application success, while also supporting internal teams with market intelligence that informs product development, optimization, and regional strategy execution. This role is ideal for a proactive, commercially minded individual with a strong scientific background, a solutions‑driven mindset, and the ambition to excel in a fast‑paced and dynamic environment.

Job Title: Commercial Technical Support Specialist, Catalog Product

Products you will be responsible for: You can explore the catalog products for this role by clicking the link here: Catalog Products Brochure

Working Hours: Full-Time (40 hours per week)

Scheme: Remote in one of these countries: Netherlands, United Kingdom, Germany, France.

What You'll Be Doing

• Cooperate with your line manager to formulate relevant non-sales strategies for the cell separation product line in the European region, promote the implementation of the strategies, and ensure the achievement of relevant work objectives.
• Be responsible for the non-sales-oriented commercial promotion and full-process technical support of the immunology cell separation product line in the European region, and solve technical problems related to product application.
• Be responsible for the marketing and promotion of the Cell therapy/Reagent product line in the European region, build regional market awareness, and enhance the market exposure and recognition of the products.
• Support local commercial teams across Europe on demand; conduct systematic customer mapping & profiling within the territory, identify and categorize target client groups accurately. Cooperate with commercial colleagues to arrange targeted customer visits, deliver professional product presentations, in-depth technical training and on-site application guidance, and enhance customers’ overall understanding recognition and operational proficiency of products.
• Provide