Job Description

Job Description

We’re looking for a well-rounded Senior Software Engineer to be part of our Vikings team in Copenhagen, Denmark.

As a key member of this team, you’ll architect, build, and evolve both backend and frontend features powering next-generation experiences in our Help Center, with a strong focus on conversational help center initiatives and the ongoing upgrade of our theming platform and it’s templating APIs. This is a full stack role, ideal for someone eager to deliver impactful product experiences for millions of Zendesk end users and help shape the future of customer support technology.

Our team takes on a variety of complex challenges often spanning across organizations and products and touching many different technologies and a variety of stakeholders.
We are a dynamic team that values clear communication, a deep understanding of the problems we tackle, and an open-minded approach to suggestions. Our team members are great at articulating their ideas, willing to ask for help when needed, and eager to collaborate with others to find the best solutions.

What you’ll be doing:

• Lead the efforts in building a new Help Center experience centered around a conversational and AI agent first experience.

• Actively shape and develop our theming platform to support both coding and non-coding customisations.

• Participate in  brainstorming, designing, prototyping, and programming within an agile environment.

• Spearhead the resolution of complex reliability problems at scale, showcasing comprehensive expertise across the entire technology stack.

• Champion a deep understanding of the product and cultivate a customer-centric approach within the team.

• Lead, mentor, and teach colleagues at various career levels, imparting advanced insights and promoting a culture of continuous improvement.

• Effectively communicate complex changes, strategies, and technical decisions to stakeholders within the organization with a high level of clarity and consideration.

• Guide the team in exploring architectural strategies through consensus based decision making and documenting decisions.

What you bring to the role:

Required

• 4+ Years of experience in a full-stack or frontend application engineering role.

• Strong understanding of javascript frameworks, asset pipelines and build tools

• Strong engineering, architectural experience and extensive knowledge in systems design.

• Experience with implementing systems that serve content at web scale with high availability guarantees.

• You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.

• Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues.

Preferred:

• A Bachelor’s or Master’s degree in Computer Science or related field.

• Experience developing and operating high volume, high availability environments.

• Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.

• Familiarity with modern JS frameworks.

• Experience developing on a themeable platform (e.g. WordPress, Shopify).

• Contributor or owner of open source projects.

Tech Stack

• Our backend code is a blend of microservices written in Ruby on Rails

• Our frontend is JavaScript, TypeScript and React.

• We use AWS Aurora to store data in MySQL and Kafka to stream events between services

• We use Kubernetes and AWS to deploy and scale our applications

Who we are

We believe in putting people first, doing outstanding work, and continuously learning. We are musicians, parents, gamers, travelers, pet lovers, photographers, programmers, and more. We value working in a diverse and inclusive environment, the different perspectives this brings, and having our assumptions challenged, enabling us to grow and learn, together.

You’ll join us at an important part of our journey towards bringing our insights and analytics on AI Agents and Knowledge offering up to par with the best of the best and beyond.

We look forward to hearing how you can help us enable even better relationships between our customers and their customers.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.