Sr. Rep, Customer Service Ops

What Customer Service Ops- Canadian Team contributes to Cardinal Health

Onboarding and managing customer and vendor set-ups via legacy FDSI implementation, vendor management and billing systems and processes for Canadian customers as well as various other duties.

Qualifications

• Bachelor's Degree holder
• Call center or customer service experience
• U.S. customer relationship management experience, preferred
• Intermediate analytical, problem solving, critical thinking and proactive investigative skills
• Strong communication skills (verbal & written) and customer focus
• Ability to follow SOPs and pays attention to details
• Intermediate Excel and Outlook skills
• Basic SQL knowledge - ability to run and modify queries
• Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
• Ability to work in a collaborative environment and train and coach others
• Ability to handle a fast-paced transactional environment

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify processes to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members
• Technical Call Center
• Demonstrates specialized knowledge of systems and products and how they are used in customers' businesses
• Diagnoses and supports on moderately complex system and device problems/issues
• Coordinates problem resolution and escalation process
• Document system and device resolution techniques for the benefit of the team

Job Responsibilities

• Vendor Relations – invoice analyses, outreach/management, and compliance management and conversations
• Implementation – net new implementation setups/calls and PO/AP file exchange testing
• Audit and Billing – Freight and audit, PO research and matching, and billing and invoicing
• Customer Care – claims assistance, carrier web portal login set-ups, and tracking/tracing

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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