Fraud Ops Intermediate Analyst for Commercial Cards

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Fraud Ops Intermediate Analyst (Internal Job Title: Fraud Ops Intermediate Analyst  C11) based in Kuala Lumpur, Malaysia

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.  For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Fraud Operations Senior Supervisor (C11) is a critical leadership role responsible for managing fraud analysts within Commercial Cards operations. This position ensures operational integrity, drives performance excellence, and oversees the timely resolution of fraud alerts, investigations, and comprehensive reporting. The Senior Supervisor leverages deep disciplinary knowledge to guide their team, influence process decisions, and continuously optimize fraud controls and workflows, contributing significantly to fraud prevention and loss mitigation strategies across multiple regions.

In this role, you’re expected to:

• Lead and mentor a small-sized team of fraud analysts, fostering high levels of performance, accuracy, and engagement. Oversee staffing, training initiatives, performance evaluations, and professional development plans for team members.

• Maintain and ensure operational readiness across 24/7 fraud monitoring functions. Oversee the timely review of fraud alerts, including Two-Way alerts, and manage suspicious activity escalations.

• Review Quality Control results, address identified errors and implement corrective actions to enhance operational accuracy. Ensure robust adherence to maker-checker controls for all fraud reporting activities.

• Ensure accurate Management Information Systems reporting, Key Performance Indicator tracking, and the maintenance of operational dashboards.

• Manage specific exceptions, including VIP servicing, high-value case flows, and expired alerts, in strict adherence to company policy.

• Collaborate effectively with senior fraud leaders and regional fraud heads to align fraud strategies and initiatives.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2–5 years of relevant fraud experience.

• Strong communication and stakeholder management skills.

• Knowledge of industry fraud standards and advanced fraud systems.

• Amendable to work on a NAM shift and should be open to work in 24/7 shift environment, including weekends and public holidays

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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