Manager II, Engineering - Agent Customer Experience

We are on a mission to change how customers install, configure, update, and troubleshoot Datadog Agent and Datadog on-prem software. We enable customers to start their observability journey by installing the Agent where they are, on any platform. We empower SRE and Observability teams to centrally govern Datadog. We give teams the ability to enforce configuration standards, and ensure observability consistency across their environments. We manage Agent upgrades and configuration changes from Datadog, enabling customers to focus on their applications and services. We support Customers in their onboarding and expansion journey with Datadog.

As the leader of the Agent Customer Experience group, you’ll partner with Product and other Engineering teams across Datadog to align and deliver our technical and product strategy around Datadog Onboarding, Fleet Automation, Remote Management, and Remote Configuration. You’ll expand this nascent platform to new use cases and new environments, focusing on ease of use and time to value.

We’re looking for a technical leader to guide growing teams of engineers through an ambitious product and technical roadmap. This high-impact role will play a key part in shaping product direction, design, and engineering decisions.

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

 

What You’ll Do: 

• Own the vision and delivery for the Agent Customer Experience.
• Partner with multiple orgs to build a product-first mindset while resolving complex platform-level features.
• Coach, mentor and grow leaders in your area
• Build relationships with customers and understand their pain points to build and drive the product forward.

 

Who You Are: 

• Experience leading and mentoring multiple teams, including senior engineers and engineering managers
• Comfortable partnering with Product, turning ambiguous problems into clear plans
• Experience designing and delivering systems that are deeply technical, highly reliable, and serve critical business needs
• Strong communication and collaboration skills across teams and functions

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

 

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.