Operations Manager — AI-First, Customer Support & Systems

Confirmed live in the last 24 hours

LumiMeds

Remote - India, South America, Europe

Remote

Posted April 21, 2026

Job Description

About LumiMeds

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.

As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.

We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.

Operations Manager — AI-First, Customer Support & Systems

Location: Remote (India, South America, Europe)
Seniority: Manager — Individual Contributor + Team Lead
Work Hours: U.S. business hours

What We're Building

LumiMeds is a high-growth telehealth platform building the operating system for modern virtual care. Our support operation isn't just a team — it's a system. Chat, email, and phone flow into workflows that should run themselves when they can, and escalate to humans only when they must.

We don't scale ops by hiring more bodies. We scale by building better systems. That means agents, automations, tooling, and relentless attention to the detail that slips through.

The Role

We're looking for an Operations Manager who thinks like an engineer. You'll run day-to-day Customer Support alongside our existing team leads — but your real job is figuring out how to remove work from the team, not just manage the work they already have.

You'll own:

Customer Support Operations — chat, email, phone performance across a globally distributed team
AI-Powered Automation — identifying where LLMs and agents can replace manual workflows
Systems & Tooling — partnering with engineering to design, spec, and build the infrastructure that makes support scale
Process & Quality — SOPs, QA, escalation logic, and the metrics that hold it all together

The Ideal Background

We're looking for someone who could have been an engineer — or an analyst — and chose operations because they like seeing the full system end to end. You understand that a support team is a state machine: tickets flow through stages, each with inputs, outputs, and failure modes. You find the leaks and fix them structurally, not by adding more agents.

You also use AI tools seriously. You've automated work for yourself. You've written prompts that replaced a recurring task. You can sit with engineers and co-design an agent — not in vague terms, but with clear inputs, outputs, guardrails, and acceptance criteria.

The best ops people here are indistinguishable from engineers in systems conversations, and from founders in commercial ones.