Customer Success Manager

Department: CS

Reporting to: VP CS EMEA & APAC

TYPE :  FULL TIME – HYBRID ( Regular travel to customer sites)

Location: FR

Experience: 3 to 6 years

 

About Scality:

Scality solves organisations’ biggest data storage challenges: growth, security, performance, and cost. Designed for end-to-end cyber resilience, only Scality S3 object storage with CORE5 safeguards data at every level of the system, from API to architecture. Its patented MultiScale Architecture enables limitless, independent scalability in all critical dimensions to meet the unpredictable demands of modern workloads. The world’s most discerning companies depend on Scality to accelerate high-performance AI initiatives, optimize cloud deployments, and defend their data with confidence. Recognized as a leader by Gartner, Scality software is reliable, secure, and sustainable. Follow us on LinkedIn. Visit www.scality.com and our blog.

About the role:

This is not a support role: it is a strategic, revenue-driving position where your ability to build trust and drive outcomes will directly shape Scality’s growth in key markets. As a Customer Success Manager (CSM), you will be the trusted advisor ensuring our customers not only achieve their desired outcomes but also unlock the full potential of our products. This role is all about building lasting relationships, driving product adoption, and maximizing customer satisfaction and retention — while seizing opportunities to grow revenue by identifying and nurturing upsell, cross-sell, and renewal opportunities. Your impact will directly shape both customer success and business growth.