Senior DevOps Engineer, CX

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  
Key Responsibilities
•    Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments.
•    Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices.
•    Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders.
•    Define, implement, and improve automated quality gates, release controls, and deployment standards.
•    Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards.
•    Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability.
•    Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities.
•    Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes.
•    Manage and support day-to-day operations of source control, pipeline, build, and deployment systems.
•    Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling.
•    Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization.

Required Qualifications
•    4+ years of experience working with Git-based source control systems, preferably GitHub.
•    3+ years of experience writing Python, Shell, or similar scripting languages.
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration.
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices.
•    Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong understanding of cloud infrastructure and automation frameworks.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting enterprise-scale engineering or R&D organizations.
•    Experience with cloud infrastructure, automation, and platform reliability practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, and log management tools.
•   &a