Manager, Customer Solution Consulting

General Summary:

The Manager, Solution Consulting within the Partner Solutions Expert team is responsible for leading a team of entry level to experienced professionals focused on being the technical bridge between ConnectWise and our valued partners, combining deep product expertise with strategic problem-solving to drive partner success. This role supports the team to become trusted technical advisors who ensure partners maximize value from ConnectWise solutions while providing critical feedback to enhance our product offerings.

Essential Duties and Responsibilities:

• Sets day to day operational objectives for the Partner Solutions Expert team
  • Supervises support and/or professional level colleagues
  • Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and 
  stakeholders
  • Manages, mentors, and coaches to develop a collaborative and dynamic team
  • Leading and managing the team to deliver advanced technical guidance, best practices, and 
  comprehensive technical enablement and training to partners during onboarding, implementation, and 
  ongoing optimization phases.
  • Ensuring the Partner Success Team is equipped with the necessary knowledge and tools to effectively 
  support partners by providing ongoing training and development opportunities.
  • Providing additional technical coverage on strategic accounts as needed by Partner Success Managers 
  (PSMs) and supporting PSMs during critical partner engagements, technical reviews, and escalations.
  • Collaborating with Product Management to prioritize feature requests and enhancements based on 
  partner feedback and business impact, ensuring alignment with partner needs

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and customer service skills
  • Willingness to work in a team environment
  • Strong organizational skills to give the team direction
  • Professional presence suitable for interaction in meetings, in-person, or via email
  • Excellent presentation and communication skills

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
  • 5+ years of relevant experience
  • 2+ years of managerial experience
  • Strong understanding of IT service management, business automation, and cybersecurity concepts
  • Experience with API integrations, database management, and cloud platforms

Working