Community Relations Manager - Cortland Arlington

Confirmed live in the last 24 hours

Cortland

Arlington, VA

On-site

Posted April 3, 2026

Job Description

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Community Relations Manager, you serve as both the welcoming face of the community and a critical operational partner. This role blends exceptional resident engagement with strong business support—delivering a premium living experience while ensuring seamless operations in collaboration with Community Management.

Operational support:

Assist the Community Manager/Senior Community Manager in leading the onsite team, ensuring daily operations comply with company standards and regulatory requirements, including safety protocols, OSHA regulations, and Fair Housing guidelines.
Conduct regular community inspections, including vacant units, make-ready apartments, and model homes, as well as move-in and move-out walkthroughs.
Monitor the property for policy violations, maintenance needs, and overall curb appeal, addressing issues promptly to maintain brand standards.
Manage and nurture vendor relationships to ensure quality service and timely project completion.
Partner with onsite teams and the Center of Excellence to drive occupancy and revenue by meeting and exceeding leasing goals, conversion rates, and key performance indicators (KPIs).

Sales & Revenue Generation:

Drive occupancy and revenue by achieving and exceeding leasing goals, conversion targets, and KPIs.
Actively manage your sales pipeline—follow up promptly, nurture potential residents, and close leases with confidence.
Use consultative selling techniques to uncover needs, present solutions, and create value that resonates with each potential resident.
Keep CRM records accurate and up to date for all potential resident interactions.
Monitor and report on lead activity, conversion metrics, and pipeline health.
Stay organized and disciplined to ensure timely follow-up and consistent engagement.

Community Advocacy & Resident Experience:

Guide potential residents through the leasing process with confidence and care, making it simple, stress-free, and enjoyable journey that reinforces our brand promise of better living.
Deliver a concierge-level experience by anticipating needs, offering personalized solutions, and creating memorable interactions.
Build lasting relationships that inspire loyalty and referrals through exceptional service.

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