About the role
We are seeking a proactive and customer-focused Customer Service Advisor to join our London Depot team. This role is key in delivering excellent service by acting as the first point of contact for customers and ensuring efficient order and delivery management.
Key Responsibilities:
Act as the primary point of contact for customers, handling enquiries professionally and promptly.
Process customer orders and repeat orders in line with company standards and service targets.
Manage and coordinate customer complaints and returns, working closely with internal teams to achieve timely and satisfactory resolutions.
Respond to customer queries related to deliveries, orders, and account management.
Identify and suggest opportunities for continuous process improvements.
Maintain accurate records, complete reporting, and carry out general administrative duties.
Key Skills & Experience:
Strong customer service and communication skills
Excellent attention to detail and organisational abilities
Ability to manage multiple tasks and meet targets
Problem-solving mindset with a focus on continuous improvement
Experience in order processing or logistics/customer service environment (desirable)
Location: 215 Tunnel Ave, London SE10 0QW
Working Days: Monday to Friday
Working Hours: 8.30-5pm
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team
Aplyr's read
Brenntag leads the global chemical distribution market, employing specialists across diverse roles from safety to technical sales, ensuring comprehensive industry support.
What's promising
- •Brenntag is a global leader in chemical distribution, ensuring stability and growth opportunities.
- •The company offers diverse roles, from technical project management to sales, catering to various professional interests.
- •Brenntag invests in safety and environmental roles, highlighting a commitment to responsible operations.
What to watch
- •The chemical industry can face regulatory challenges impacting operations and job stability.
- •Brenntag's global operations may require frequent coordination across time zones, affecting work-life balance.
- •Limited public information about employee satisfaction and company culture at Brenntag.
Why Brenntag
- •Brenntag's extensive product range supports numerous industries, offering employees diverse project experiences.
- •The company emphasizes safety and environmental responsibility, differentiating it in the chemical distribution sector.
- •Brenntag's global presence allows for international career opportunities and professional growth.
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About Brenntag
Brenntag is a global market leader in chemical distribution, providing a comprehensive range of products and services to various industries.
