Senior Manager, Insights - League of Legends

The Insights discipline helps empower Rioters' decision-making to be more data-informed and put player experience at the forefront. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for players around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of players is critical to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

As a Senior Manager of the League Insights team, you’ll lead efforts to deliver critical validation of League of Legends at Riot. Your team will conduct studies, playtesting, and analyses to inform design and player experience of League as a live game and as we look to the future. You will be responsible for ensuring the overall quality of insights delivered, as well as making sure the team runs efficiently.

You will report to the Sr. Director of Insights for League alongside an analytics team who will help to scale and validate your research findings to build a holistic picture of the game, publishing, and Esports ecosystem. Your scientific skill set, strong communication skills, organizational rigor, and leadership capabilities will ensure that we have a high-functioning research team that can help ensure our designers, product managers, and game leadership team have the information they need about our players to make League the best it has ever been.

Responsibilities:

• Be accountable for user research efforts that your team supports
• Ensure the quality of research delivered by your team and drive for continual improvement in the way it is conducted
• Oversee prioritization of research efforts, balancing the research needs of several stakeholder groups across the game team
• Advise League leadership in a strategic capacity, helping to inform their game thesis and roadmap for Insights and validation
• Manage and grow researchers at a range of seniority, including other research managers
• Collaborate with the League analytics lead to strengthen and validate your research with game data analysis
• Inform operational best practices and craft standards for user research in League and across Riot
• Share your results with game and Insights disciplines in clear, illustrative presentations that drive meaningful change

Required Qualifications:

• Education background in at least ONE of the following categories:
• Advanced degree in Psychology, Anthropology, Human-Computer Interaction, Cognitive Science, Human Factors or a related discipline plus 4 years of relevant research experience in game development
• Bachelor's degree in Psychology, Anthropology, Human-Computer Interaction, or a related discipline plus 6 years of relevant research experience in game development
• 3+ years of experience leading a team of researchers
• Experience running playtests and usability tests in a variety of paradigms, potentially including moderated testing, unmoderated testing, focused feature-specific testing, holistic and longitudinal testing, and more complex or constrained testing paradigms
• Experience conducting multi-modal audience and/or market research potentially including large scale surveys, moderated research communities, focus groups, and persona/profile generation
• Experience conducting qualitative and quantitative data analysis
• Experience leading complex projects with multiple collaborators and work streams
• Trusted to operate independently regardless of structure, owns larger problems/projects/workstreams
• Ability to work collaboratively with others
• Experience synthesizing and presenting data for maximum impact and understanding

Desired Qualifications:

• Strong familiarity with League of Legends as a player
• Experience conducting games user research during various stages of development life cycle from post-launch to new feature ideation and development
• Familiarity with research tools like Qualtrics, QuestionPro or Sawtooth
• Familiarity with basic statistical methods for data analysis (regressions, correlations, factor analyses)
• Experience leading research across game development, publishing, marketing, and/or Esports fu