About the role
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Global Sales Support Operations Specialist will support Global Sales to drive operational excellence by assisting with maximizing tool optimization. This position will focus on CRM-based activities, data management, and enhancement of CRM processes.This position will report to the Global Sales Sr. Director of Operations within the Global Sales Support department. This position is required to report to the SHI Somerset, NJ location.
Role Description
Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders.
Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps.
Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies.
Perform audits for account and contact record completeness, generate reports on Global Business Unit progress, and communicate effectively with users on necessary action items.
Behaviors and Competencies
Accountability – Takes ownership of outcomes and delivers commitments with reliability and integrity.
Adaptability – Adjusts quickly to shifting priorities, maintaining effectiveness under change.
Collaboration – Works effectively with diverse teams to achieve common objectives.
Continuous Improvement Mindset – Actively identifies opportunities to enhance processes and performance.
Attention to Detail – Maintains accuracy and precision in planning, reporting, and execution.
Skill Level Requirements
Organizational skills with a keen eye for detail
Ability to work independently as well as in a team environment.
Proactive, driven, and positive work attitude
Superior time management skills
Strong written and verbal communication skills
Other Requirements
Minimum of 2 years in SHI sales or sales support role
Bachelor’s Degree
Fluency in SHI-branded CRM tool
Strong understanding and working knowledge of SHI sales structure, systems, and processes.
Analytical and detail-oriented
Proficiency in MS Office tools – Outlook, Word, Excel, and PowerPoint
Preferred Skills & Qualifications:
Microsoft Dynamics - CRM
The estimated annual pay range for this position is $50,000 - $65,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills & Tags
Aplyr's read
SHI International is a dynamic IT solutions provider, attracting professionals eager to innovate in technology product and service delivery.
What's promising
- •SHI International offers diverse career paths in technology and business development roles.
- •The company invests in cutting-edge IT solutions, providing employees with exposure to innovative projects.
- •Strong market presence in IT solutions enhances job stability and growth opportunities.
What to watch
- •Limited public information about company culture and employee satisfaction.
- •Potential for high-pressure environments due to competitive IT industry demands.
- •Rapid technological changes may require constant skill updates and adaptability.
Why SHI International
- •Specializes in comprehensive IT solutions, setting it apart from general tech service providers.
- •Offers a wide range of roles, from technical to strategic business positions.
- •Focus on innovation in IT solutions positions SHI as a leader in technology services.
Aplyr’s read is generated by AI from public sources. Was it useful?
About SHI International
SHI International Corp. is a leading provider of technology products and services, specializing in IT solutions for businesses.
