About the role

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

Customer Service Specialist - Full Time

The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

Your Opportunity, Your Team

Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

This role is remote; job seekers must reside in Kentucky to be considered. You will work from home.

What You'll Do

$15.00 per hour plus shift differential where applicable
Full Time, 40 hour work schedule that includes a weekly weekend shift requirement
Busy day handling our high volume of inbound customer inquiries
Offer additional products on each customer interaction
Assist customers with questions while personalizing the experience for each caller
Calls include confirming refunds, taking payments, placing orders, and analyzing account data
Opportunity for advancement and upward mobility across the QVC Group family of brands
Report to an assigned Customer Service Supervisor

What You'll Bring

Provide a distraction free work from home environment.
12+ months of service experience
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens
Follow our computer system requirements
Troubleshoot own technical problems (in partnership with IT when needed)

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Aplyr's read

QVC Group thrives on blending entertainment and retail, attracting those who excel in dynamic, customer-focused environments across diverse roles from tech to operations.
Synthesized from recent postings & public sources

What's promising

•QVC Group is a pioneer in video commerce, merging entertainment with shopping.
•The company offers diverse career paths, from tech roles to customer service.
•QVC's global reach provides opportunities for international career growth.

What to watch

•The retail sector faces volatility, impacting job stability.
•QVC's reliance on traditional TV may limit appeal to younger audiences.
•Intense competition in e-commerce requires constant innovation to maintain market position.

Why QVC Group

•QVC offers a distinctive shopping experience through a blend of live TV and digital platforms.
•The company has a strong emphasis on customer interaction and engagement.
•QVC's integration of entertainment into retail sets it apart from typical e-commerce platforms.

Aplyr’s read is generated by AI from public sources. Was it useful?