About the role

Aplyr's Quick Take

This role is about managing the premium hospitality operations at Raymond James Stadium, including overseeing event-day services and ensuring high guest satisfaction. It's a leadership position where you'll directly manage a team and collaborate with various departments to enhance the guest experience and maintain financial performance.

Good fit

Ideal candidates have several years of experience in hospitality management, particularly in event or venue settings. Strong leadership skills and a focus on customer service are essential, along with the ability to handle high-pressure situations.

Worth noting

The role requires a hands-on approach during events, which may involve troubleshooting on the spot. It also emphasizes financial oversight, so experience with budgeting and cost control is crucial.

The Senior Premium Operations Manager is responsible for leading the execution of all premium hospitality experiences, including suites, clubs, and catering operations. This role ensures exceptional guest service, operational efficiency, and financial performance across all premium areas while collaborating cross-functionally with culinary, sales, warehouse, and facility teams.

Key Responsibilities

Operations & Execution

Oversee day-to-day and event-day operations for all premium spaces including suites, clubs, and special events
Ensure seamless execution of pre-event, in-event, and post-event service standards
Manage service timelines including delivery, replenishment, and breakdown processes
Lead event-day command presence in premium areas, troubleshooting real-time issues and ensuring service recovery when needed

Leadership & Team Development

Directly manage premium managers, supervisors, and frontline staff
Conduct pre-event briefings and post-event recaps to drive continuous improvement
Coach and develop team members, identifying high-potential talent for growth opportunities
Foster a culture of accountability, communication, and elevated service standards

Client & Guest Experience

Partner with sales teams to ensure accurate and executable event planning
Maintain strong relationships with premium clients, suite holders, and VIP stakeholders
Ensure all guest interactions reflect a high-end, hospitality-driven experience
Handle escalated guest concerns with professionalism and urgency

Financial & Administrative Oversight

Manage labor and cost controls to align with budget and profitability targets
Review and execute BEOs, ensuring accuracy and operational feasibility
Partner with culinary and purchasing teams on menu costing and inventory planning
Support post-event financial recaps, including labor analysis and variance reporting

Cross-Functional Collaboration

Work closely with Culinary, Warehouse, IT, Maintenance, and Concessions teams to ensure alignment
Assist in implementing new systems, SOPs, and operational improvements (POS, inventory, ordering platforms)

Process Improvement & Innovation

Develop and refine SOPs for premium service, setup, and execution
Identify opportunities to enhance the premium experience (e.g., carts, activations, presentation upgrades)
Drive efficiencies in ordering, inventory management, and staffing models

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Aplyr's read

ASM Global excels in managing world-class venues, attracting professionals in event strategy and operations. It's a hub for those passionate about live events and hospitality.
Synthesized from recent postings & public sources

What's promising

•Global leader in venue management offers diverse career opportunities.
•Strong presence in major venues ensures job stability and growth.
•Focus on large-scale events provides dynamic work environment.

What to watch

•High-pressure environment due to constant event schedules.
•Roles may require irregular hours, including nights and weekends.
•Limited public information about career progression paths.

Why ASM Global

•Manages iconic venues like stadiums and convention centers worldwide.
•Offers a blend of hospitality, operations, and event management roles.
•Strong emphasis on innovation in event experiences and venue technology.

Aplyr’s read is generated by AI from public sources. Was it useful?

About ASM Global

ASM Global

asmglobal.com

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ASM Global is a premier venue management and event strategy company, specializing in the management of arenas, stadiums, convention centers, and other event venues worldwide.