About the role

Aplyr's Quick Take

This role is for a Technical Support Analyst focused on resolving IT issues in a law firm setting. You'll handle hardware, software, and networking problems, support end-users, and assist with onboarding and offboarding. It's a mid-level, hands-on position that requires solid technical skills and the ability to manage multiple tasks.

Good fit

Ideal candidates have 3-5 years of IT support experience, preferably in a legal environment. You should be comfortable working independently, have strong problem-solving skills, and be able to communicate effectively with both technical and non-technical users.

Worth noting

The role may require after-hours support for events, which could be a downside for some. The focus on legal applications suggests a need for familiarity with industry-specific software, which may limit the candidate pool.

Los Angeles, California

Job Description

We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's Los Angeles office. This mid-level role is ideal for a professional with a solid technical foundation and experience in technical support. You will be responsible for resolving a range of IT issues, supporting end-users, and ensuring smooth daily operation of critical business systems, with a particular focus on applications and workflows common in legal practices.

Primary Responsibilities:

Provide technical support for hardware, software, and networking issues.
Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.
Maintain accurate documentation for systems, procedures, and troubleshooting guides.
Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.
Participate in IT projects, rollouts, and upgrades.
Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.
Ensure data security policies and compliance standards are upheld.

Qualifications:

Three to five years of experience in an IT support role, preferably within a law firm environment.
A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required. Experience with macOS, iOS and Androids are highly desired.
An understanding of printers, remote access tools, and mobile devices are required.
Experience with Mobile Device Management (MOM) is highly desired.
Experience with utilizing ticketing and asset management systems, such as ServiceNow is desired.
Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.
Ability to work independently, manage multiple priorities, and remain calm under pressure.

Physical Requirements:

Ability to sit in assigned work area, answer telephones, and respond to e-mails in a timely manner, and type proficiently for long periods of time
Ability to lift up to 50 pounds individually or assist in the lifting or large parcels

Preferred Qualifications:

Working knowledge of legal applications, including document management systems.
Familiarity with data privacy and compliance regulations.
Experience supporting hybrid or remote work environments.
IT certifications or coursework.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.

California Pay range for this role, with final offer amount dependent on skillset and experience, is $75,000-$85,000.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

Aplyr's read

Pillsbury is a global law firm excelling in corporate law and intellectual property, attracting legal professionals and support staff committed to excellence.
Synthesized from recent postings & public sources

What's promising

•Pillsbury offers a strong focus on corporate law and intellectual property, appealing to specialists in these fields.
•The firm provides opportunities for career growth with roles ranging from entry-level to senior management.
•Pillsbury's global presence allows for diverse and international career experiences.

What to watch

•High-pressure environment typical of large law firms may not suit everyone.
•Limited public information about work-life balance at Pillsbury.
•The firm's size might lead to less personalized attention to individual career development.

Why Pillsbury

•Pillsbury is known for its expertise in technology and real estate law, setting it apart from competitors.
•The firm has a robust pro bono program, highlighting its commitment to community service.
•Pillsbury's strategic focus on innovation in marketing technology distinguishes its business development approach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Pillsbury

Pillsbury

pillsburylaw.com

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Pillsbury Winthrop Shaw Pittman LLP is a global law firm known for its expertise in various practice areas including corporate law, litigation, intellectual property, and real estate.