About the role

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Position Summary

We are seeking a Process Improvement Specialist – Supply Chain Operations with deep expertise in hardware manufacturing supply chains and a proven track record of driving process improvements through technology and process redesign. This role will play a critical part in standardizing, optimizing, and scaling supply chain processes to support business growth and operational excellence.

The ideal candidate brings strong ERP experience (preferably Oracle), understands end‑to‑end manufacturing and supply chain workflows, and can lead initiatives that translate business needs into efficient, system-enabled solutions.

This role partners closely with Supply Chain, Manufacturing, Finance, IT, and Operations teams to deliver sustainable process improvements aligned with enterprise strategy.

Key Responsibilities

Process Analysis & Mapping: Analyze, document, and assess end‑to‑end supply chain and manufacturing processes, identifying inefficiencies, risks, and opportunities for optimization.
Process & Technology Enablement: Lead initiatives to improve supply chain operations through technology adoption, ERP optimization, and process redesign, ensuring solutions are scalable, repeatable, and aligned with best practices.
ERP & Systems Collaboration: Partner with business and IT teams to design and improve processes within ERP systems (Oracle preferred), ensuring configurations support operational needs and industry standards in a manufacturing environment.
Policy, SOP & Work Instruction Development: Develop, standardize, and maintain policies, Standard Operating Procedures (SOPs), and work instructions to drive consistency, compliance, and operational clarity.
Continuous Improvement: Identify and implement continuous improvement opportunities that enhance efficiency, quality, and cycle times across supply chain and manufacturing operations.
Project & Initiative Support: Support cross‑functional initiatives by providing supply chain process expertise, ensuring system and process changes align with business objectives.
Controls & Compliance: Identify, document, and embed process controls to mitigate risk and support compliance with internal and external requirements.
Change Management & Training: Lead process change communication and training efforts to drive adoption and ensure stakeholders understand new ways of working.

Required Qualifications

Bachelor’s degree in Business Administration, Supply Chain, Industrial Engineering, or a related field.
3–5+ years of experience in process improvement or supply chain operations, preferably within a hardware manufacturing environment.
Subject matter expertise in manufacturing supply chain processes, ideally supporting hardware or IT server manufacturing.
Hands-on experience with ERP systems, preferably Oracle (NetSuite experience a plus), within a manufacturing or supply chain context.
Strong analytical skills with experience using process mapping tools such as Visio or Lucidchart.

Preferred Qualifications

End‑to‑end Supply Chain & Manufacturing Process Knowledge
Process Improvement & Redesign (Lean / Continuous Improvement mindset)
Technology‑Enabled Transformation
ERP / Systems Thinking
Strong Documentation & Attention to Detail
Cross‑Functional Collaboration
Change Management & Communication
Risk & Control Awareness

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Skills & Tags

ai data design

Aplyr's read

Kaseya is a pivotal player in IT management, attracting professionals keen on automation and security solutions for MSPs and internal IT teams.
Synthesized from recent postings & public sources

What's promising

•Kaseya offers a comprehensive suite of IT management tools, enhancing efficiency for MSPs.
•The company's focus on automation and security addresses critical industry needs.
•Kaseya's growth provides diverse career opportunities across technical and strategic roles.

What to watch

•Kaseya's rapid expansion may lead to integration challenges across its product suite.
•High competition in IT management solutions could pressure Kaseya's market position.
•Limited public information about employee satisfaction and work-life balance.

Why Kaseya

•Kaseya specializes in solutions tailored for managed service providers and internal IT departments.
•The company emphasizes IT automation, a key differentiator in the tech industry.
•Kaseya's diverse role offerings reflect its broad approach to IT management challenges.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Kaseya

Kaseya

kaseya.com

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Kaseya is a leading provider of IT management solutions for managed service providers (MSPs) and internal IT departments, offering a comprehensive suite of tools for IT automation, security, and management.