Account Director, Startups Expansion

About the team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About the role

OpenAI is seeking a highly motivated and experienced Account Director to join our Startups Go To Market team. You will play a critical role in owning relationships with top startup customers and supporting them in building successfully on the OpenAI platform.

We believe that many of the most disruptive and category-defining AI applications will be created by startups. The Startup Go To Market team’s mission is to help startups harness the power of AI models to drive these advances. You will support startups building effectively with OpenAI’s APIs, and provide access to OpenAI teams and expertise to support their growth.

This role is a mixture of technical understanding, vision, partnership, and strategy. You’ll be responsible for serving as the primary relationship owner for a set of strategically important startup customers, as well as working across the OpenAI organization to help these startups accelerate their progress and be successful using our models. You’ll work cross-functionality with product, research, engineering, support, and solutions architecture to help customers get the most out of our models.

This role is based in San Francisco or New York. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you'll:

• Manage a portfolio of startups accounts, developing and executing strategies for a comprehensive account plan

• Partner with solutions architects to drive successful technical engagements with startups, accelerating their product development process

• Own a consumption revenue target

• Manage consumption revenue forecasts

• Analyze key account metrics to create reports and provide insights to internal and external stakeholders

• Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering

• Serve as an advocate for improving the startup experience building with OpenAI, synthesizing product feedback from insights captured from our work with startups

• Closely monitor the industry landscape and startup landscape and contribute to corporate strategies

• Support the recruitment and onboarding of other teammates

• Support the development of company culture

We're seeking someone with experience including:

• 8+ years selling platform-as-a-service, cloud, or other API products

• Experience working in or around the startup ecosystem, preferably as either a founder of a startup, an employee of a startup, or someone who worked with startup customers

• Supporting the growth and product development of fast-growing, high-performance companies

• Working directly with C-level executives and startup founders

• Communicating technical concepts to customers and internal stakeholders

• Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence

You might thrive in this role if you:

• Are customer-centric. You are motivated to deeply understand your customer’s priorities and help them achieve their vis