Digital Account Manager - African Market

• • Focuses on generating new pipeline by engaging with CXOs, ITDM and BDMs through territory planning, marketing signals and digital assets 

  • Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.   

  • Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.  

  • Engages with C-Suite executives. Focuses on customer satisfaction metrics. Takes ownership for issues and reaches out to customers to reinforce engagement. 

  • Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.  

  • Account Management  

  • • Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.  

  • • Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, co-sell motions, and renewal maximizing customer business outcomes and experience  

  • • Understands and accelerates customer’s AI and cloud strategy.  

  • • Builds enough pipeline to have a growing and sustainable business every single quarter.  

  • Partnering 

  • • Builds partner relationships to drive scale and revenue. Coaches and influences partners to consider different solution needs. 

  • • Coordinates resources across teams to execute territory plans with partners. Leads teams on territory management best practices and techniques. Validates plans, drives accountability, and coaches teams to achieve or exceed plans. Drives strategic partner participation. Holds partners accountable to contribute to territory plan.  

  • Maintain Product,  Solution and Industry Expertise -   

  • • Proactively builds and maintains a strong knowledge of Microsoft's products, landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.  

  • Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.  

  • Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey. 

  • Other  
    • Embody our culture and values 

Required/minimum qualifications

Digital Account Management IC4 - The typical base pay range for this role across Ireland is € 62,200.00 - € 92,100.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.