Account Manager - São Paulo

We are looking for someone who :

• Is a native Brazilian speaker with English at a business proficiency level;
• Is passionate and knowledgeable about sports;
• Is eager to drive continuous improvement, flexible to challenge Issues/opportunities;
• Has a proven track record of cross-channel marketing campaigns;
• Have previous experience in account management or customer relations within iGaming, hospitality, or related field;
• Strong communication and interpersonal skills;
• Proactive and solution-driven mindset with a passion for providing exceptional service;
• Willingness to attend events and meet clients as needed.

What you'll be doing:

• Portfolio Management: Manage and enhance relationships with high-value players, ensuring top-notch service, responsiveness, and a highly personalized experience.
• Personalized Communication: Engage in consistent, customized communication to understand and cater to each player's gaming preferences and needs.
• Event Engagement: Organize and attend exclusive events with players, creating memorable experiences to reinforce customer loyalty.
• Player Experience Optimization: Use player data to proactively suggest features, bonuses, or games that align with their preferences and play styles.
• Daily Account Monitoring: Monitor high-value accounts to identify trends or opportunities for deeper engagement, always striving for a seamless player experience.
• Internal Collaboration: Work closely with all internal departments to address player needs and ensure service excellence.